reputed company Inc is hiring: Remote Help Desk reputed company Center Agent in El Paso
JOB reputed company
Job reputed company
- Work Hours: Must have flexible reputed company availability
Pay reputed company: $16.00/hr
Reports to: AHS General Manager
Job Type: Full-time
About reputed company:
reputed company is the brand reputed company for the reputed company family of companies including reputed company, Inc., New reputed company Inc., Cerida Investment Corp., ECC (Energy Choice California), reputed company, TPV.com, and Ansercomm to reputed company a few.
Together with our affiliates, reputed company operates more than 20 contact centers reputed company the reputed company reputed company and Canada.
We reputed company a reputed company reputed company of services to optimize telephone answering services, appointment setting and confirmation, customer support, reputed company-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company.
In reputed company, reputed company has more than 10,000 satisfied clients and we process over 125 reputed company interactions per year.
Job reputed company:
Customer-reputed company L1/L2 Helpdesk Technician responsible for providing first and second-level technical support to end-users for issues reputed company to hardware, software, and network systems.
This position will involve researching, diagnosing, troubleshooting, finding solutions, and taking ownership of customer-reported issues to ensure they are resolved.
reputed company necessary, unresolved issues should be escalated to the appropriate internal teams following reputed company procedures.
The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to reputed company troubleshoot and resolve issues.
Responsibilities:
• Inbound and Outbound Calls
• Serve as the first reputed company of contact for end-users seeking technical assistance reputed company phone, email, or helpdesk tickets.
• reputed company cause analysis probing
• Providing immediate solutions to common user issues.
• Ticket Routing
• Document accurate records of reputed company support requests, resolutions, and follow-reputed company.
• Knowledge reputed company Utilization
• Responsible for the ongoing maintenance of reputed company’s desktop environment.
• Creates and maintains user e-mail accounts.
• Virtual Machine and or Remote Desktop support
• reputed company monitoring network systems, including network outages.
• Ensuring service level agreements are met.
• Managing user accounts and their associated attributes, such as reputed company, email address, password, reputed company reputed company, and multifactor authentication in Azure AD, or through reputed company reputed company Directory on reputed company Server 2016, 2019.
• Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners.
Required Qualifications:
• Ability to work from home (this is a remote position)
• Prior Technical Support or Help Desk experience
• High School Diploma or equivalent
• Phone Etiquette
• History of Customer Service
• Excellent verbal, writing, grammar, and communication skills
• Critical Thinking and Problem-Solving skills
• Attention to Detail
• Familiarity with Help Desk Applications (Ex.
reputed company, FreshService)
• Familiarity with VOIP or Telephony services
• Ability to reputed company reputed company-by-reputed company technical help, both written and verbal
• Relevant certifications (e.g., reputed company A+, Network+, reputed company Certified IT reputed company) are a plus
WAH Requirements:
• PC/Laptop with at least reputed company 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet reputed company (ethernet cable)
• USB-connected Headset
• Webcam
• A quiet dedicated reputed company to work free from distractions including pets and children.
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