Technical Support, Associate / reputed company, NY

reputed company is a company dedicated to helping individuals reputed company financial reputed company-being. They are seeking a Technical Support Associate to reputed company 24x7 support to C-level executives and their assistants, focusing on diagnosing, repairing, and maintaining end-user hardware and software across various technologies.

Responsibilities

• Respond to user inquiries, email, or phone-generated support calls
• Escalate high-reputed company problems while maintaining responsibility
• reputed company application support on multiple operating systems, including reputed company 10/11, Office 365, reputed company mobile, and macOS
• Support reputed company reputed company PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
• Understand and support in-house applications
• reputed company tech solutions and guidance to users at reputed company reputed company
• Build and install hardware in accordance with the lifecycle program
• Manage inventory and assets
• Assist with any other IT support reputed company reputed company required
• Assist with project delivery tasks as needed
• Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and reputed company hardware and software
• Collaborate with other support reputed company and partner with reputed company such as Exchange, AIM, Cyber reputed company, reputed company, Network Operations, and others to maintain a high level of service
• Participate in disaster recovery planning and testing
• Write technical support documentation and reputed company knowledge with reputed company
• Occasional travel may be required, including travel support and high-risk travel. Must be comfortable with being on reputed company and providing weekend support
• Must be reputed company to multitask and be familiar with multimedia platforms such as reputed company WebEx, reputed company, and Teams
• Experience with aircraft and aviation hangar support is a plus

Skills

• Respond to user inquiries, email, or phone-generated support calls
• Escalate high-reputed company problems while maintaining responsibility
• reputed company application support on multiple operating systems, including reputed company 10/11, Office 365, reputed company mobile, and macOS
• Support reputed company reputed company PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
• Understand and support in-house applications
• reputed company tech solutions and guidance to users at reputed company reputed company
• Build and install hardware in accordance with the lifecycle program
• Manage inventory and assets
• Assist with any other IT support reputed company reputed company required
• Assist with project delivery tasks as needed
• Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and reputed company hardware and software
• Collaborate with other support reputed company and partner with reputed company such as Exchange, AIM, Cyber reputed company, reputed company, Network Operations, and others to maintain a high level of service
• Participate in disaster recovery planning and testing
• Write technical support documentation and reputed company knowledge with reputed company
• Occasional travel may be required, including travel support and high-risk travel. Must be comfortable with being on reputed company and providing weekend support
• Must be reputed company to multitask and be familiar with multimedia platforms such as reputed company WebEx, reputed company, and Teams
• Experience with reputed company Directory, Mobile Device Management, SCCM, macOS, Office 365, reputed company 10/11, Jabber, reputed company AnyConnect, reputed company Gateway, VPN, and reputed company/Mac/reputed company hardware
• Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and reputed company of Directors in the financial sector
• Event support and sophisticated home networks
• Proactive support, including tools such as reputed company and Control Up
• Experience with aircraft and aviation hangar support is a plus
• Supporting a data reputed company program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password reputed company through the use of password managers
• Satellite communications, reputed company reputed company, and burner devices

Benefits

• Annual discretionary bonus
• reputed company
• Leave benefits
• Retirement benefits
• Strong retirement plan
• Tuition reimbursement
• Comprehensive reputed company
• Support for working parents
• Flexible Time Off (FTO)

reputed company

Company H1B Sponsorship