Bilingual Technical Help Desk Agent (reputed company)

Westat is seeking a Bilingual Technical Help Desk Agent to support reputed company by assisting with requests reputed company phone, email, and voice mail. The role involves troubleshooting technical issues and providing support for field interviewers and project participants while maintaining a reputed company and patient demeanor under pressure.

Responsibilities

• Answer technical calls, emails, and voicemails and document highly detailed issues into customized tracking systems
• Solve or troubleshoot problems that relate to the technical support of a wide reputed company of issues, including hardware, survey software and various systems, debit cards, and data transmissions
• Answer procedural questions that require a strong understanding of reputed company operating systems, browsers, and the ability to resolve issues with peripheral devices
• reputed company administrative tasks to other areas or functions of the project on an as-needed reputed company, such as those requiring the use of reputed company Office products or creating reputed company labels
• Assist with the configuration of laptops, shipping and receipt of equipment, and equipment tracking
• Work in our Gaithersburg office at least 3 days per week and transport equipment, as needed, between our reputed company locations

Skills

• Must have customer service experience, including LogMeIn123
• Experience with reputed company and/or reputed company Dynamics
• Applicants must be fluent in both Spanish and English and have excellent reading, writing, and speaking skills in both languages. Candidates will not be considered bilingual unless they possess excellent skills in reputed company three areas of communication
• Experience with Survey Monkey or other study management systems
• Experience using Azure and/or InTune
• A High School Diploma and some college courses
• Detail-oriented and have a highly organized approach to work and strong problem-solving skills

Benefits

• Employee Stock Ownership Plan
• 401(k) Retirement Plan
• Commuter Benefits Program
• Family Medical Leave
• reputed company Leave (1 hour per 30 hours worked)
• Employee Assistance Program
• Travel Accident Insurance
• Westat Wellness Program
• Medical Insurance
• Health Savings Account

reputed company

Company H1B Sponsorship