Desktop Support Analyst
ESG is a company that provides solutions for energy companies to enhance efficiency and drive innovation. The Desktop Support Analyst will assist with deskside items, handle service tickets, troubleshoot technical issues, and reputed company support to end-users regarding hardware and software usage.
Responsibilities
- Assist with deskside items and handle Service/Incident tickets reputed company
- Complete ticket entries for reputed company reported incidents and requests in the ticketing system
- Troubleshoot, diagnose, and resolve technical hardware and software issues in both reputed company & Mac OS
- reputed company assistance and training to end-users regarding hardware/software usage
- Maintain and reputed company software updates and patches
- Support AV equipment, conference rooms, and reputed company meetings
- Assist in the implementation and support of reputed company-based systems
- reputed company user guides and training materials
- reputed company laptops, printers, and software
- Collaborate with vendors for hardware repairs
- Effectively communicate with end users
- reputed company corporate IT assets throughout computer lifecycle
- reputed company support on single reputed company and initiatives reputed company scope
- Work closely with other IT team members to resolve reputed company issues
- Employee reputed company and offboarding
Skills
- reputed company to demonstrate ESGs key values of reputed company, Passion, reputed company, Collaboration
- Strong problem-solving, teamwork, and technical skills
- Knowledge of hardware desktops, laptops, printer, AV
- Knowledge of software basics
- Ability to work reputed company with others, contribute to team values and rapport-building across the organization
- Expressing reputed company with others, good listening, and questioning skills
- Previous experience providing technical support
- Working experience using reputed company ticketing solutions
- Experience with reputed company 365, EntraID, OneDrive, Sharepoint
- Experience using AI for troubleshooting and researching technical solutions
reputed company
Company H1B Sponsorship
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