Customer Service Representative

The Agora Companies is a group that supports various publishing groups worldwide, focusing on helping individuals manage their finances, health, and lifestyle. They are seeking a Customer Service Representative to provide support to customers, resolve issues, and assist with account management while contributing to a customer-centric culture.

Responsibilities

• Resolve customer issues efficiently, ideally on first contact
• Assist customers with account-related questions, product support, and account navigation
• Handle inbound sales calls for newsletter products
• Educate customers on how to avoid future issues and maximize product value
• Retain valued customers through respectful, solution-oriented communication
• Track customer feedback and share insights with internal teams
• Contribute to a customer-centric culture
• Think critically and independently to troubleshoot and resolve customer concerns
• Remain flexible and assist with additional duties as needed

Skills

• 1–2 years of customer service experience, preferably in a call-center setting
• Exceptional interpersonal and verbal communication skills
• Strong problem-solving abilities and independent thinking
• Working knowledge of Microsoft Office and Excel
• Interest in learning about investing and financial trends
• Ability to adapt in a fast-paced, high-volume environment

Benefits

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment

Company Overview