IT Support Specialist

Redpath and Company is a proactive CPA and advisory firm dedicated to providing innovative financial solutions. They are seeking an IT Support Specialist to manage workstation and hardware administration, provide end-user support, and assist in system and application administration, ensuring optimal performance and security compliance.

Responsibilities

• Configure, deploy, and maintain Windows workstations, laptops, peripherals, and mobile devices for new and existing employees
• Perform routine hardware maintenance - including imaging, upgrades, troubleshooting, and replacements - to ensure optimal system performance
• Maintain inventory of hardware assets, ensuring accurate tracking, lifecycle management, and procurement needs
• Provide Tier 2 technical support for end users, diagnosing and resolving issues involving operating systems, hardware, software, printers, and network connectivity
• Manage support tickets from intake through resolution; escalate issues appropriately while maintaining communication with stakeholders
• Create and maintain knowledge base articles, quick reference guides, and onboarding documentation to improve user self-service and team efficiency
• Assist in administering core business applications such as Microsoft 365, email services, collaboration tools, and standard productivity software
• Perform routine account maintenance including password resets, license assignments, MFA troubleshooting, and configuration updates
• Support patching and software deployment processes
• Assist with user lifecycle tasks including provisioning, deprovisioning, role changes, and group membership updates
• Support compliance and security initiatives through monitoring, enforcing device policies, and maintaining secure configurations
• Collaborate with senior IT team members on technology upgrades, deployments, and process improvements
• Participate in IT projects such as workstation refresh initiatives, new office setups, application rollouts, and security enhancements
• Identify recurring issues and recommend improvements to processes, configurations, or documentation

Skills

• 1–3 years of experience in IT support, help desk, or junior system administration role
• Hands-on experience with Windows troubleshooting, workstation setup, and hardware support
• Strong customer-service orientation; proven ability to support end users across technical skill levels
• Familiarity with identity and access management concepts (Azure AD/Microsoft Entra, Active Directory, MFA, groups)
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Ability to manage time effectively, prioritize tickets, and follow documented procedures
• Associate's degree or technical certification (CompTIA A+, Network+, or similar)
• Experience with Microsoft 365 administration, including Exchange Online, Teams, OneDrive, and SharePoint
• Experience using SmartDeploy or similar PC imaging software
• Experience supporting remote employees and hybrid work environments
• Strong communication, documentation, and problem-solving skills
• Understanding of IT security best practices, device hardening, and compliance standards
• Familiarity with Power Apps and Power Automate, including creating simple workflows, forms, or automation to support business processes

Benefits

• Medical, Dental, and Vision plans
• HSA and FSA
• Voluntary Long-Term Disability
• Company paid Short-Term Disability
• Paid parenting leave
• 401k plan with company match after 6 months of service
• This role is eligible for an annual discretionary bonus based on individual and firm performance.

Company Overview

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