Customer Service Representative - Translator

Sentry is a leading mutual insurance company seeking a Customer Service Representative - Translator. In this role, you will be responsible for providing translation services in both English and Spanish, interpreting phone conversations, and ensuring high-quality customer service for internal and external clients.

Responsibilities

• Translate verbally phone conversations and rewrite documents in both English and Spanish
• Participate on phone calls between Sentry and Claimants
• Interpret various dialect meanings while translating verbally or in written form
• Provide translation services to all Sentry offices
• Translate a high volume of calls daily
• Provide a high quality of customer service for internal and external customers

Skills

• Associate Degree or equivalent work experience
• 0-2 years of related work experience
• Excellent ability to speak, read and write fluently in English and Spanish
• Familiar with various dialect meanings in both English and Spanish
• Ability to meet tight deadlines, maintain confidentiality and provide work direction
• Previous experience in the insurance field is desirable

Benefits

• Flexibility through a scheduled Hybrid work model
• In-office workspace and materials for your home office
• Meal Subsidy available for associates who report to an office
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving

Company Overview