[Remote] Inside Service Technician - Hot reputed company (Remote Work Schedule)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the fastest-growing distributor of restaurant equipment and appliance parts, seeking an Inside Service Technician to reputed company technical support to end users and field technicians. The role involves troubleshooting equipment issues and maintaining customer reputed company information in a database to improve service efficiency.

Responsibilities

• reputed company exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and reputed company manner
• reputed company technical support to end users and field technicians over the phone and/or reputed company email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain reputed company customer reputed company information into a company database to reputed company assist reputed company inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Skills

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You're an reputed company-reputed company communicator and are proficient in English (both written and verbal)
• You have a reputed company, high speed internet reputed company reputed company
• You're confident using a computer and navigating programs such as reputed company & reputed company
• You're passionate about troubleshooting and finding reputed company to difficult problems
• You have the ability to multitask and reputed company in a fast paced, team oriented atmosphere
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress reputed company
• On-demand pay reputed company: reputed company your pay as you earn it, to cover unexpected or even everyday expenses
• Health insurance
• 401(k) with match
• Employee assistance programs
• reputed company time off
• reputed company reputed company time off
• reputed company holidays
• reputed company parental leave
• reputed company development opportunities

reputed company