Junior Trust & Safety Investigator

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts. In this role, you will support and execute processes critical to ensuring the safety and security of the Turo community, investigating and resolving risk-related cases.

Responsibilities

• Proudly support the Trust & Safety team for escalations from customer support, claims, leadership, and law enforcement
• Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
• Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
• Assist the investigations team in conducting detailed investigations and execute the appropriate strategy for each case type; assist with interviews of persons of interest and potential victims
• Provide direct assistance to the investigations team throughout the investigative process
• Collect information, documentation, and evidence associated with investigations
• Develop a general understanding of risk signals, review user accounts and transactions
• Communicate case developments to the investigations team and management to drive continuous improvement
• Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
• Support the team with special projects assigned by management

Skills

• Ability to work in a fast-paced environment, drive and embrace change
• Superb and dynamic communication, interpersonal, and investigative skills
• Commitment to high responsiveness and availability, strong ability to prioritize
• Can quickly adapt to new technology and systems
• You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
• BA/BS or work equivalent
• 1+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience desired, but not required
• Experience with Kustomer, CRM systems, Google Docs, and MS Office preferred
• Mac expertise is a plus

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• In-office lunch, office snacks, and fun activities

Company Overview