Specialist, MMS

First Canadian Title Company Limited is a company committed to the success of each employee and fostering a diverse and inclusive environment. As an MMS Specialist, you will manage mortgage transactions, collaborate with partners, and ensure compliance with policies while enhancing the client experience.

Responsibilities

• Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes
• Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks
• Participate in the design, implementation and delivery of training
• Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files
• Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained
• Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience
• Ensure compliance with company policies, industry regulations, and risk management protocols throughout the mortgage process by keeping current with required training

Skills

• Law Clerk, Real Estate or Mortgage experience is preferred
• Strong customer service skills with a focus on building relationships, ownership and engagement
• Excellent communication, organization and time management skills
• Thorough, accurate and focused in a high paced environment producing high quality work
• Team player who can work with minimal supervision
• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving

Benefits

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

Company Overview