Operations Associate

Gartner is a leading research and advisory company that guides enterprise leaders with actionable insights. The Operations Associate for Learning & Development will focus on the operational and logistical elements of learning programs, ensuring a consistent training experience and supporting the skill development of Gartner associates.

Responsibilities

• Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies
• Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting
• Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale
• Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions
• Identify areas for process improvements and collaborate with Operations leadership to implement
• Support broader global L&D activities and firm wide initiatives
• Provide LMS support for all programs that may require it
• Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported
• Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes

Skills

• Bachelor's Degree or equivalent in years of work experience
• 1 -2 years of HR, training or relevant professional experience
• Superior problem-solving ability
• Demonstrated initiative and resourcefulness
• Strong process/project management skills
• Excellent prioritization and organizational skills
• Excellent written and oral communication skills
• Strong attention to detail
• Effective time management skills and ability to work well under pressure
• Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)

Benefits

• Generous PTO
• A 401k match up to $7,200 per year
• The opportunity to purchase company stock at a discount

Company Overview

Company H1B Sponsorship