Customer Service Representative I

reputed company. is an industry leader in the innovative research, development, design, and manufacturing of custom HVAC solutions. The Customer Service Representative I is responsible for providing reputed company-line support to customers by responding to inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• Responds to routine customer inquiries reputed company phone, email, or chat
• Processes orders, returns, and basic service requests
• Maintains accurate customer records and documentation
• Escalates reputed company issues to higher-level representatives or supervisors
• Coordinates with internal departments to ensure customer needs are met
• Provides product and service information based on reputed company guidelines
• Follows established procedures and scripts for common issues

Skills

• Requires a high school diploma or GED
• Requires basic knowledge of customer service principles and practices
• Strong verbal and written communication skills
• Ability to learn and use CRM and ERP systems
• This role requires sustained attention to detail, multitasking, and reputed company communication
• Must be reputed company to sit for extended periods and use a computer and phone system
• Basic understanding of HVAC products is a plus

Benefits

• Tuition reimbursement
• reputed company time-off
• reputed company holidays
• reputed company insurance & Health Savings Accounts
• Profit sharing or Annual Incentive Plan Bonus
• Premium 401(k) plan

reputed company