Experienced Airport Customer Service Agent and Ramp Handler – Ensuring Safe and Timely Cargo Transportation at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading player in the aviation industry, dedicated to providing exceptional customer service and ensuring the safe and timely transportation of cargo. As a key member of our team, you will play a vital role in our mission to deliver outstanding results and exceed customer expectations. The aviation industry is a dynamic and fast-paced environment that requires a unique blend of skills, knowledge, and adaptability. At arenaflex, we are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking talented individuals to join our team and contribute to our success.

Job Overview and Key Responsibilities

As an experienced Airport Customer Service Agent and Ramp Handler at arenaflex, you will be responsible for ensuring the safe and timely transportation of cargo, including baggage, mail, and freight. This is an entry-level position that offers opportunities for career advancement and professional growth. Our leaders are dedicated to providing mentorship and support to help you develop your skills and achieve your career goals. Some of your key responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, as well as guiding incoming and departing aircraft from gate positions to ensure timely connections.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment, such as tugs, belt loaders, and tow tractors, in areas of congestion.
• Operating baggage scanners and computers to ensure accurate routing of baggage to customer destinations.

Work Schedule and Environment

As an Airport Customer Service Agent and Ramp Handler at arenaflex, you can expect to work a variety of shifts, including early morning, afternoon, and overnight shifts. Your schedule will be based on operational needs, and you can expect to work between 20 and 40 hours per week, depending on your seniority. You will be required to work in a fast-paced airport environment, which may involve exposure to harsh weather conditions, such as heat, rain, and snow.

Compensation and Benefits

At arenaflex, we offer a competitive compensation package, including a starting pay rate of $21.85 per hour, with regular pay increases over a 10.5-year period. In addition to your salary, you will be eligible for a range of benefits, including:

• Competitive salary and industry-leading profit-sharing program.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including a minimum of 2 weeks per year, 10 paid holidays, and paid personal time.
• Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance.
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care.
• Holistic wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.

Qualifications and Requirements

To be successful in this role, you will need to meet the following minimum qualifications:

• High school diploma, GED, or high school equivalency.
• At least 18 years of age and authorization to work in the United States.
• Valid driver's license.
• Proficiency in English.
• Ability to pass a physical ability test (PAT) and wear required company-approved Personal Protective Equipment (PPE).
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal.

Preferred Qualifications

While there are no preferred qualifications for this role, we are looking for individuals who are passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to a culture of excellence and teamwork.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As an Airport Customer Service Agent and Ramp Handler, you will have access to a range of training programs, mentorship opportunities, and career development resources to help you achieve your long-term career goals. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results and exceeding customer expectations.

Work Environment and Company Culture

At arenaflex, we are proud of our company culture, which is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe in fostering a culture of excellence, innovation, and teamwork, and we are committed to providing our employees with a positive and supportive work environment. Our employees are our greatest asset, and we are committed to providing them with the resources, support, and opportunities they need to succeed.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Airport Customer Service Agent and Ramp Handler role at arenaflex. With its competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this role is an excellent choice for anyone who is passionate about delivering exceptional customer service and contributing to a culture of excellence and teamwork. Apply today to join our team and start your journey to a successful and fulfilling career at arenaflex!