Experienced Seasonal Customer Service Representative – Part-Time Remote Opportunity for Exceptional Individuals

Introduction to arenaflex

Imagine being part of a dynamic team that is revolutionizing the way healthcare is administered in the United States. At arenaflex, we are dedicated to providing innovative technology and services that solve critical healthcare payer challenges, ultimately enhancing member and provider experiences. Our people-first approach sets us apart, as we believe in creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish.

About the Role

We are seeking a highly skilled and compassionate Seasonal Customer Service Representative to join our team on a part-time basis. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. This seasonal role offers a unique opportunity to develop new skills, build meaningful relationships, and contribute to the success of our organization.

Key Responsibilities

• Receive, investigate, and respond to member inquiries in a timely and accurate manner, resolving problems and complaints with empathy and professionalism.
• Answer and track telephone calls within established department standards, ensuring concise and factual documentation.
• Develop a comprehensive understanding of our lines of business benefits, medical management processes, demographic change processes, and procedures for changing Primary Care Physicians (PCP).
• Respond to "entry-level" claims inquiries, take "Over the Counter" (OTC) orders for products and diabetic supplies, and process enrollment and disenrollment procedures.
• Maintain accurate and up-to-date records, interact professionally with colleagues, customers, and suppliers, and work effectively as a team contributor.

Customer Service Excellence

As a Seasonal Customer Service Representative at arenaflex, you will be responsible for driving our culture through values and customer service standards. You will be accountable for delivering outstanding customer service to all external and internal contacts, developing positive relationships through effective communication, and taking initiative to respond, resolve, and follow up on customer service issues in a timely manner.

Essential Qualifications

• High school diploma or general education degree (GED) required.
• Minimum of six months to one year of related experience in customer service or a similar field.
• Ability to read and interpret documents, calculate figures and amounts, and manage customer questions and issues with professionalism and empathy.
• Strong typing skills (40-60WPM) and excellent oral and written communication skills, including good grammar, voice, and diction.
• Proficient in MS Office, including basic computer and keyboarding skills, and ability to toggle between different systems to gather information and provide updates.

Preferred Qualifications

• Previous experience in a remote or call center environment.
• Familiarity with healthcare or insurance industry terminology and processes.
• Strong problem-solving skills and ability to think critically and outside the box.
• Excellent time management and organizational skills, with ability to work independently and as part of a team.

What We Offer

At arenaflex, we are committed to providing our team members with a supportive and inclusive environment that fosters growth, learning, and development. As a Seasonal Customer Service Representative, you can expect:

• Competitive compensation and benefits package.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment with a team of experienced professionals.
• Flexible scheduling and remote work arrangements.
• Access to cutting-edge technology and tools to support your success.

Work Environment and Culture

At arenaflex, we pride ourselves on our people-first approach, which is reflected in our vibrant and human-centric work environment. We believe in creating a culture that is inclusive, supportive, and empowering, where our team members can thrive and reach their full potential. As a Seasonal Customer Service Representative, you will be part of a team that values:

• Integrity, transparency, and open communication.
• Collaboration, teamwork, and mutual respect.
• Innovation, creativity, and outside-the-box thinking.
• Continuous learning, growth, and development.

Compensation, Perks, and Benefits

At arenaflex, we offer a comprehensive compensation and benefits package that is designed to attract and retain top talent. As a Seasonal Customer Service Representative, you can expect:

• Competitive hourly rate.
• Opportunities for overtime and bonuses.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) matching and retirement savings plan.
• Paid time off and holidays.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Seasonal Customer Service Representative at arenaflex, you will be part of a dynamic team that is dedicated to making a positive impact in the lives of our members and the healthcare industry as a whole. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the arenaflex difference!