Experienced Healthcare Patient Customer Service Representative – Delivering Exceptional Support in a Dynamic Revenue Cycle Management Environment

Welcome to arenaflex: A Leader in Revenue Cycle Management

arenaflex is at the forefront of reliable, customer service-based revenue cycle management services, fostering a corporate culture of excellence and trust among clients and employees. Since our inception in 2008, we have been driven to change the world of Revenue Cycle Management. Evolving from a medical billing company to an integrated data-driven RCM solution, we support laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. By leveraging decades of experience, we have developed our own proprietary technology to enhance client experience and overall financial performance.

Our Achievements and Growth

With an exceptional client satisfaction history, managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we are rapidly growing and seeking the right candidate to join our team. Our commitment to excellence and customer satisfaction has positioned us as a leader in the industry, and we continue to expand our services to meet the evolving needs of our clients.

Job Overview: Healthcare Patient Customer Service Representative

We are seeking an experienced and skilled Healthcare Patient Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to patients, addressing their inquiries, and resolving their concerns in a professional and courteous manner. This is a remote position, offering the flexibility to work from the comfort of your own home, with a schedule of Monday to Friday and no weekends.

Primary Responsibilities

• Answer patient calls regarding Explanation of Benefits (EOB) and research balances, providing clear and concise explanations and resolutions.
• Manage patient refunds, ensuring timely and accurate processing.
• Process patient payments, maintaining accurate records and ensuring compliance with regulatory requirements.

Requirements and Qualifications

To be successful in this role, you will need to possess a minimum of one year of experience in medical billing and collections, with current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare. You should have a thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients. Additionally, you should consistently demonstrate extensive attention to detail, organization, and multi-tasking skills, with the ability to provide a positive customer service experience to clients, guests, and patients.

Essential Skills and Competencies

• Self-motivated, with a strong ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, clients, and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and concerns.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

Career Growth and Development Opportunities

At arenaflex, we are committed to investing in our staff and providing opportunities for career growth and development. We believe that by supporting our employees' professional and personal development, we can deliver exceptional results for our clients. As a member of our team, you will have access to training and development programs, designed to enhance your skills and knowledge, and support your career advancement.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, where our employees are valued and empowered to make a difference. We foster a culture of excellence, trust, and collaboration, where our employees can thrive and grow. Our remote work arrangement offers flexibility and work-life balance, allowing you to work from the comfort of your own home and manage your schedule effectively.

Compensation, Perks, and Benefits

We offer a competitive wage and salary, paid time off (PTO), health insurance, dental insurance, life insurance, and an employee recognition plan. Our benefits package is designed to support your well-being, recognize your contributions, and reward your hard work and dedication.

Why Join arenaflex?

By joining arenaflex, you will become part of a team that is passionate about delivering exceptional customer service and making a difference in the lives of our clients and patients. You will have the opportunity to work with a talented and dedicated team, who share your values and commitment to excellence. If you are a motivated and customer-focused individual, who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Conclusion

arenaflex is a leader in revenue cycle management, and we are seeking a skilled and experienced Healthcare Patient Customer Service Representative to join our team. If you are passionate about delivering exceptional customer service, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. With our commitment to excellence, trust, and collaboration, we offer a dynamic and supportive work environment, where our employees can thrive and grow. Apply now to become part of our team and make a difference in the lives of our clients and patients.