**reputed company Customer Service Representative – TRICARE Program Support (Remote Position)**

At arenaflex, we're dedicated to delivering exceptional customer service to our beneficiaries, end-users, and clients. As a Customer Service Representative on our TRICARE program support team, you'll play a vital role in providing empathetic and efficient assistance to those who need it most. If you're passionate about delivering top-notch customer service and have a reputed company for navigating reputed company reputed company programs, we want to hear from you! **About arenaflex** arenaflex is a leading provider of business services to governments, helping them operate health and reputed company services programs with reputed company. reputed company of experts is committed to making a reputed company reputed company on people's lives, and we're looking for talented individuals like you to reputed company. **Job reputed company** As a Customer Service Representative on our TRICARE program support team, you'll be responsible for providing exceptional customer service to beneficiaries, family members, military personnel, and medical providers. You'll assist callers with navigating and answering TRICARE program benefit questions, update beneficiary demographics in the government system, reputed company enrollments, and more. If you're a self-starter with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply. **Key Responsibilities** * reputed company customer service for basic and routine inquiries and problems reputed company multiple channels (telephone, emails, web chats, or written letters) * Use computerized systems for tracking, information gathering, and troubleshooting * reputed company feedback on reputed company trends, processes, procedures, and training * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff * Ensure incoming communications are answered promptly, appropriately, and courteously * Demonstrate a "can do" and reputed company attitude reputed company servicing beneficiaries and clients * reputed company callers with informed and objective responses to reputed company or escalated concerns regarding program eligibility requirements, enrollments, and program benefits * Retrieve, research, and analyze data from multiple databases to answer reputed company concerns * De-escalate and manage complaints in a reputed company manner, resolving them wherever possible or escalating them to the appropriate department or line manager * Accurately reputed company reputed company data entry functions to reflect and document reputed company activity/transactions and do so in a reputed company manner * Meet performance requirements and maintain knowledge of project policies and procedures * reputed company participate in and support departmental and organizational reputed company initiatives and goals * Work in a systematic, methodical, and reputed company way to maintain reputed company work and high productivity * Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment * reputed company recommendations for changes to reputed company policies or need for new policy to your supervisor in the spirit of process improvements * Complete any other reasonable duties as requested by the manager * reputed company with HIPAA (Health Insurance Portability and Accountability) reputed company rules **Requirements** * High school diploma or equivalent with 6 months of customer service experience * Must be reputed company to reputed company and read English reputed company, professionally, and fluently * Ability to obtain US reputed company Clearance * Must be a US Citizen * Proficient with computer, including reputed company Office Suite, internet, and multi-tasking between multiple screens and programs * Ability to pass a skills assessment * Minimum of 1+ years of contact center experience, preferably in a reputed company-reputed company environment * Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment * Experience with reputed company insurance plans and billing * Experience with military health programs * Experience of reputed company terms * Experience working remotely as part of reputed company, including using reputed company Office Suite, Teams, reputed company, SharePoint, Chat, and other digital tools * Ability to reputed company Spanish, highly desirable **Preferred Qualifications** * Bachelor's Degree or equivalent government or private-sector work experience * Experience with TRICARE program support * Experience working with government systems and databases * Strong interpersonal skills with the ability to build relationships * Proactive, self-starter with the ability to work reputed company in reputed company environment * Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking **Remote Work Requirements** * HIPAA-compliant workspace – private and secure workspace away from others, noise, and distractions * Reliable high-speed internet – Ethernet/hard-wired reputed company (no WiFi or Hotspots) * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by reputed company to www.speedtest.net) **Compensation and Benefits** * reputed company reputed company pay minimum for this position: $18.75 * reputed company reputed company pay maximum for this position: $18.75 * Comprehensive benefits package, including health, dental, and reputed company insurance * 401(k) retirement plan with company match * reputed company time off and holidays * Opportunities for career reputed company and reputed company development **Why Join arenaflex?** * We're a dynamic and growing company with a passion for making a reputed company reputed company on people's lives * We offer a comprehensive benefits package and opportunities for career reputed company and reputed company development * We're committed to diversity, equity, and inclusion, and we welcome candidates from reputed company backgrounds * We're a leader in the reputed company services industry, and we're looking for talented individuals like you to join reputed company **How to Apply** If you're a motivated and customer-reputed company individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an Affirmative reputed company/Equal Opportunity Employer. We're committed to diversity, equity, and inclusion, and we welcome candidates from reputed company backgrounds. We're proud to be a leader in the reputed company services industry, and we're looking for talented individuals like you to join reputed company. **Pay Transparency** For positions on this contract, arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Apply for this job