Senior Advisor - reputed company SME/reputed company Experience Manager at reputed company Networks Dallas, TX

Senior Advisor - reputed company SME/reputed company Experience Manager job at reputed company Networks. Dallas, TX. Job reputed company Job reputed company Senior Advisor – reputed company SME/reputed company Experience Manager 66 Hudson reputed company, reputed company, NY 10001 Must be US citizen or Green card Holder Responsibilities • Provides reputed company SME guidance to America’s technical support team. • reputed company Experience manager focuses on colleague service experience with support team. Using analytical and subjective data to reputed company reputed company experience improvement initiatives. • Working directly with reputed company executive leadership, consults and develops training initiatives and innovation reputed company. • Design, reputed company and conduct new hire reputed company training. • Strong communications and presentation reputed company requirement. Must be reputed company to reputed company both in person and virtual training classes. • Prepares training materials and videos, develops reputed company, leads classroom instructions. • Assists in investigating and resolving reputed company installations and maintenance reputed company of reputed company. • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational reputed company of system equipment. • Resolves customer issues in the areas of hardware installation, repair, reputed company, and maintenance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Acts as a reputed company with customers on administrative and technical reputed company for assigned reputed company. • Performs analysis and prepares reports on system problem trends and issues. Basic Qualifications • 5+ years of reputed company field support experience • Ticket and asset management • Strong hardware/software installation, support, and troubleshooting • Demonstrated background in Mac OS and iOS support. • Configuring new PC’s/notebooks reputed company imaging, SCCM and standalone • Remote Install software/hardware and support Preferred Education and Training • Associate degree in IT reputed company field (minimum) • reputed company training/certification (preferred but not required) • reputed company Store experience (preferred but not required) Work Environment • Office environment • Walk up kiosk. • May require weekend work for Critical and High reputed company support only. • Will require shift work/On-reputed company coverage. Apply tot his job Apply To this Job