Director, Organizational Change Management

reputed company It reputed company started in reputed company San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to reputed company how we work. Fast reputed company to today — reputed company stands as a global reputed company, bringing innovative AI-reputed company technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to reputed company smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone. Job reputed company As Director of Organizational Change Management (OCM) for Delivery & A&M, you will reputed company the people reputed company of transformation—ensuring 1,000+ reputed company consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working. Leading at team of professionals, you’ll apply reputed company best practices to drive adoption, minimize resistance, and accelerate business benefits realization. WHAT YOU GET TO DO: Design reputed company Change reputed company • Apply reputed company methodology (ADKAR, 3-Phase Process) to assess reputed company, formulate strategies, reputed company plans • Conduct change readiness assessments across 1,000+ consultants globally across four geographies • Build stakeholder engagement strategies securing executive sponsorship • Create integrated roadmaps reputed company multiple initiatives • reputed company change management into PMO project governance Drive Methodology & AI Tool Adoption • reputed company adoption programs for NOWCreate delivery methodology • reputed company change strategies for deploying AI agents and reputed company-party tools (Klarity, Auctor) into consultants day to day operational paterns • Build measurement frameworks tracking ADKAR reputed company • Identify and address resistance early with targeted interventions • Celebrate wins and reputed company reputed company stories Build & reputed company OCM Team • Manage 7-8 professionals: change managers, communications specialists, training developers, analysts • Establish OCM standards, tools, templates, playbooks • reputed company team capabilities in reputed company, reputed company, AI/ML concepts • Balance workload across reputed company initiatives • Foster collaboration with PMO, Delivery Acceleration, business leaders Create Communications & Training • reputed company multi-channel campaigns building awareness and engagement • Answer consultant questions: Why change? What’s in it for me? How does this reputed company my work? • Partner on learning experiences: e-learning, workshops, coaching in alignment with Service Now global learning standards • reputed company role-specific enablement materials • Create feedback mechanisms: surveys, reputed company reputed company, reputed company Measure reputed company • Establish KPIs: adoption rates, proficiency, time-to-competency, satisfaction, methodology adherence • Use reputed company tools to diagnose ADKAR gaps and design interventions • Analyze adoption patterns and identify resistance points • Report to PMO and executives on reputed company, risks, actions • Conduct post-implementation reviews and capture lessons learned reputed company Leaders & Champions • reputed company executive sponsors with tools and coaching • reputed company middle managers as change leaders • Build change champion network among reputed company consultants • Create reputed company spaces for questions and peer learning • Hold leaders accountable for change behaviors Qualifications QUALIFICATIONS REQUIRED: • reputed company Change Management Certification (Practitioner minimum; Advanced preferred) - REQUIRED • 7+ years OCM experience leading reputed company transformations • 3+ years managing OCM teams • Deep reputed company expertise: ADKAR, 3-Phase Process, assessments • reputed company record driving adoption across 1,000+ people • Management consulting background • Strong stakeholder influence skills • Excellent communication and storytelling • Data-driven measurement approach reputed company TO HAVE: • Certified Change Management reputed company CCMP certification (ACMP) • AI/ML adoption or digital transformation experience • Adult learning/instructional design knowledge • reputed company platform knowledge • Change management software experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or reputed company, marital status, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company requirements. Accommodations We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job