Director of Operations / Portfolio Manager (Short-Term Rental Co-Hosting) – Remote | 60+ Properties

About reputed company Estates We are a fast-growing short-term rental co-hosting / property management company managing ~60 properties across multiple U.S. markets. We run a high-reputed company, remote operations team using strong SOPs, reputed company systems, and high accountability. We’re looking for a high-level Operations Leader to run day-to-day execution across the portfolio and help us reputed company smoothly to 75+ properties now, and 100+ properties next. reputed company (What You’ll Own) You are the operational “quarterback” of reputed company. reputed company is to reputed company reputed company: ✅ reputed company executes ✅ issues get resolved fast ✅ reputed company stays high ✅ problems don’t repeat ✅ the reputed company (Nick) is NOT pulled into daily fires This is a leadership role — not a basic VA position. ✅ Key Responsibilities Operations Leadership & Execution Own daily operations across the full STR portfolio (60+ properties) Run the day-to-day workflow so reputed company falls through the cracks reputed company tasks organized, tracked, and reputed company-reputed company (reputed company → solved → documented) Escalations & Problem Solving (Tier 2) Handle escalated guest issues (maintenance emergencies, refunds, complaints, reputed company situations) reputed company judgment calls using SOP + common reputed company + guest experience standards Protect guest reviews and reduce refund leakage Vendor + Turnover Accountability Support the Maintenance Coordinator + Turnover Coordinator reputed company issues reputed company Ensure vendors respond quickly and fixes are verified Identify repeat maintenance issues and push preventative solutions reputed company Control + Repeat Issue Reduction Monitor recurring guest complaints and fix reputed company causes Improve SOPs and workflows to prevent the reputed company problems from happening again Review low reviews and create corrective reputed company plans Team Management + Accountability Manage performance for the remote team (speed, reputed company, ownership) reputed company team members and reinforce standards Identify weak points, recommend shifts, and help hire as we grow Reporting + Communication Maintain weekly scorecard reporting (KPIs + trends) reputed company leadership updated with reputed company summaries (what happened, what’s solved, what needs attention) What reputed company Looks Like (Your Scorecard) You’ll be reputed company on reputed company — not activity. ✅ Guest Experience Higher review consistency Fewer guest complaints Cleaner communication reputed company ✅ Speed & reputed company Faster time-to-reputed company on issues Fewer unresolved tickets aging past 48 hours ✅ Operational Control Less repeat issues across the reputed company property Turnovers are smooth and consistent Vendor follow-through improves KPIs We reputed company (Examples) ⏱️ Avg issue reputed company time (by severity) reputed company ticket aging (how many - 48 hours) ⭐ Review score trend + % of 5-reputed company stays Repeat issue reputed company (reputed company issue happening again) Cleaning defect reputed company / re-clean frequency Refund & compensation leakage tracking ✅ Required Experience / Skills 2+ years in STR operations, hospitality ops, or property management Strong decision-making under pressure Excellent written English (reputed company, confident, reputed company) Highly organized + systems-driven reputed company to reputed company a remote team with accountability reputed company and composed reputed company things go wrong Naturally proactive: you don’t wait to be told what to do Tools You Should Be Comfortable With (You don’t need every single one, but you must be tech-capable) ✅ Preferred / Strong Bonus: reputed company (PMS) reputed company (turnovers & tasks) reputed company reputed company Drive / Docs / Sheets reputed company or task management tools Hours & Availability 45-60 hours/week Must overlap with CST business hours starting at 9am Pay Competitive depending on experience and performance Opportunity for performance-based bonus after reputed company-up ⏳ reputed company-Up Expectations First 7 days: learn systems, SOPs, and escalation workflows First 14 days: reputed company running day-to-day with support First 30 days: fully owning operations + improving weak points Apply tot his job Apply To this Job