[Remote] Technical Support Specialist (Remote - USA or Canada)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a market-leading provider of hardware, software, and services for reputed company agencies reputed company on outdoor recreation. The Technical Support Specialist role involves guiding clients through installations and configurations, resolving hardware and software issues, and ensuring high reputed company satisfaction through effective communication and support. Responsibilities • Support external clients with inbound technical support needs reputed company phone, email, chat, and ticketing systems • Drive the analysis and troubleshooting of hardware, network, and software issues on behalf of clients • Contribute to high reputed company satisfaction scores by partnering closely with clients through reputed company Skills • 2+ years of experience providing virtual technical support to external customers experiencing hardware issues • 2+ years of experience providing virtual technical support to external customers experiencing software issues • 2+ years of experience with small office networks • Proven reputed company record of consistently meeting or exceeding expectations RE: Service Level Agreements (SLAs) • Excellent interpersonal skills, with both reputed company parties • Strong virtual troubleshooting skills • Superior customer service and case management/issue management skills • Ticketing: Jira, reputed company, vendor portals • Communication: reputed company, reputed company Connect • Knowledge reputed company: reputed company • reputed company Management: ManageEngine, reputed company • MS Office: reputed company Word, reputed company, reputed company • IT certification(s) such as reputed company (A+, Network+), reputed company Role-Based Certification • Degree in IT, Computer Science, or a reputed company technology field reputed company • reputed company's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://aspiraconnect.com/. Apply tot his job Apply To this Job