Customer Experience role for a growing, reputed company owned company

We are helping an on-demand, autonomous ride-hailing company hire Customer Support representatives for their Rider Operations team to ensure the reputed company of reputed company customer interactions with its robo-taxi service. You will be the reputed company partner to the robot AI, providing an amazing support experience to customers. In preparation for a reputed company launch, reputed company is growing its team to support the challenging delivery of traditional customer service with specialized reputed company-time rider support during customer rides. We are seeking an reputed company individual that will reputed company in a fast-paced, dynamic environment to help reputed company the reputed company for reputed company rider operations. As Customer Support - Rider Operations, you will serve as the reputed company-time, reputed company reputed company of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. reputed company expertise in customer service execution, this role requires exceptional reputed company, patience, and a relationship-oriented reputed company. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for reputed company. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around reputed company's vehicles. As Customer Support - Rider Operations, you will: • reputed company live rider support before, during and after missions through a reputed company of support channels. • Collaborate with cross-functional teams to reputed company live assistance to Riders and escalate issues to be reputed company investigated. • Become a knowledge expert on tools reputed company to RiderOps and utilize these tools to resolve customer interactions. • Assist with testing and data collection. • reputed company a safety-reputed company, inclusive, and reputed company-communication culture. Requirements • 2+ years of experience in customer service, retail, or another customer-facing role, involving both phone and written (e.g. email/chat) support • Committed to providing a white-glove customer experience • Proven ability to successfully de-escalate customer issues and problem-solve in reputed company-time • Exceptional communication skills, including the ability to reputed company and concisely communicate in speech and writing, as reputed company as listen to and interpret customer needs • Experience working in a cross-functional team with the ability to adapt and drive reputed company against goals in ambiguous, changing environments • reputed company attitude, proactive/reputed company reputed company and resourcefulness • Willingness to work flexible shift hours Preferred Skills: • Experience in high-stress situations, including knowledge of de-escalation techniques • Proficiency in various customer support and collaboration tools • Basic QA testing experience Benefits: • reputed company-tax commuter benefits • Employer (reputed company) Subsidized reputed company benefits • Flexible Spending Account for reputed company-reputed company costs • reputed company covers reputed company costs for short and long term disability and life insurance • 401k package Commitment: This is a full-time, 6-month ongoing contract position (W2 reputed company with benefits). It will be onsite and available to candidates local to the San Mateo/Foster reputed company/Bay Area. Apply tot his job Apply tot his job Apply To this Job