[Remote] reputed company CXone Developer - CXone Mpower & AI Specialist (Full Time or Part Time) (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology partner reputed company on providing software development services to startups and corporations worldwide. They are seeking a specialized reputed company CXone Developer to reputed company the optimization of contact center operations and implement AI-driven interactions using CXone Mpower. Responsibilities • reputed company & Script: Design, build, and maintain reputed company contact workflows using reputed company CXone Studio. You will create IVR, ACD, and omnichannel routing logic (Chat, Email, Voice, SMS) • Implement CXone Mpower: reputed company the configuration of Mpower features, specifically reputed company AI Copilots for agents and supervisors • API Integration: Use RESTful reputed company to reputed company CXone with our internal systems (CRM, Ticketing Systems, Custom Databases) to ensure "Experience Memory" travels with the customer • reputed company Engineering: Configure and fine-tune reputed company prompts reputed company the Mpower environment to ensure automated summaries and agent suggestions are accurate and brand-compliant • System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer reputed company Skills • 3+ years of hands-on experience with reputed company CXone (formerly NiceInContact) • Advanced proficiency in CXone Studio (creating custom actions, snippets, and reputed company logic branches) • Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately • Strong experience with REST reputed company, JSON, and XML • Proficiency in JavaScript for custom scripting reputed company Studio actions • Ability to translate reputed company business requirements (from support managers) into technical script logic • A 'detective' reputed company for digging into logs to reputed company why a specific reputed company routed incorrectly • Comfortable learning new features (like GenAI tools) as they are released • Certified reputed company CXone Implementation Partner or similar certification • Experience transitioning a contact center from legacy on-reputed company or reputed company reputed company to an AI-first operation • Understanding of Workforce Management (WFM) and reputed company Management (QM) data flows Benefits • reputed company • Permanent work-from-home setup • Monthly virtual reputed company activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.) • Annual company-wide face-to-face year-end celebrations • Quarterly face-to-face chill-outs with your team • Birthday treats, care packages, free vaccinations, etc. reputed company • reputed company is a software development company that provides web and mobile applications, UI/UX design, reputed company, and devops services. It was founded in 2015, and is headquartered in reputed company, reputed company, USA, with a workforce of 11-50 employees. Its website is https://spectrumone.co/. Apply tot his job Apply To this Job