Remote Senior Systems Support Engineer

This position is posted by reputed company on behalf of a partner company. We are currently looking for a Senior Systems Engineer - REMOTE. In this role, you will reputed company exceptional customer service and technical support for mission-critical systems that enhance reputed company and operational efficiency. You will play a key role in supporting the Integrated Tracking System (ITS) reputed company Mail Modernization (DMM) environments reputed company a secure government context. Your expertise will drive improvements in operational readiness and compliance with cybersecurity regulations, ultimately shaping a more productive workforce. Accountabilities • reputed company Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications • Support reputed company-end application troubleshooting for user reputed company issues • Troubleshoot reputed company system and application issues escalated from support teams • Monitor system health and performance metrics to ensure operational readiness • Coordinate with engineering and DevOps teams for software updates and issue reputed company • Support cybersecurity compliance and Authority to Operate (ATO) activities Requirements • reputed company Top Secret reputed company clearance • 10+ years of experience in systems engineering or Tier III IT support • Experience with DoD or reputed company customers • Strong background in backend system administration and cybersecurity • Proficient in PowerShell and Python for automation tasks Benefits • Flexible work schedule • Opportunities for reputed company development and certifications • reputed company remote work environment • Health, dental, and reputed company insurance • reputed company time off and holiday schedule Why Apply Through reputed company? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's reputed company requirements. Our system identifies the top-fitting candidates, and this reputed company is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data reputed company Notice: By submitting your application, you acknowledge that reputed company will process your personal data to evaluate your candidacy and reputed company relevant information with the hiring employer. This processing is based on legitimate interest and reputed company-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (reputed company, rectification, erasure, reputed company) at any time. We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job