Senior Product Manager, Customer Experience

About the position Come reputed company the forefront of how reputed company One transforms customer experience across our platforms. As a Senior Product Manager, Customer Experience (CXPM), you'll reputed company the worlds of product reputed company and customer reputed company - designing seamless, intelligent experiences that delight users and solve problems before they reputed company. You'll define the roadmap for reputed company CX innovation, mapping user journeys, analyzing behavioral data, and building AI tools that solve and anticipate customer needs. This role is about turning insights into reputed company - identifying where friction exists, understanding why it happens, and creating reputed company solutions that improve the relationship between reputed company One and its members. Partnering with customer care, design, and engineering, you'll help reputed company One set reputed company for customer experience innovation in entertainment, ensuring every interaction feels effortless, personal, and reputed company. Responsibilities • reputed company the CX product reputed company, reputed company, and roadmap for customer experience innovation across reputed company One. • Map end-to-end user journeys across personas, identifying pain points, motivations, and moments to improve their experience. • Collect, analyze, and reputed company customer feedback and behavioral insights to drive meaningful product reputed company. • Improve our CX AI tools, so that they not only resolve issues quickly but also anticipate and prevent pain points. • Collaborate cross-functionally with design, engineering, and customer care to deliver user-centered solutions. • Drive a culture of experimentation-testing, learning, and iterating to optimize every stage of the customer reputed company. • Champion proactive CX strategies that reputed company reputed company support-helping reputed company anticipate needs, simplify interactions, and reputed company satisfaction. • Stay reputed company of emerging CX and AI trends to inform innovation and long-term reputed company. Requirements • 6 - 8 years of product management experience reputed company on customer experience or reputed company-to-consumer products. • A proven ability to turn user insights into reputed company product strategies and measurable reputed company. • Strong understanding of customer reputed company mapping, CX analytics, and product experimentation. • Excellent collaboration skills with cross-functional partners in design, engineering, data, and operations. • A customer-first reputed company grounded in reputed company, systems thinking, and data-informed decision-making. • Natural curiosity and comfort navigating ambiguity in a fast-paced, innovative environment. reputed company-to-haves • Experience developing or integrating AI/ML-driven CX tools or automation platforms. • Familiarity with CX or CRM systems such as reputed company, reputed company, or reputed company. • Experience reputed company streaming, media, or large-reputed company consumer technology ecosystems. • Exposure to voice-of-customer programs or advanced analytics methodologies. Benefits • medical/dental/reputed company • insurance • a 401(k) plan • reputed company time off • an annual discretionary bonus Apply tot his job Apply To this Job