Off-Hours Helpdesk Technician (L2)

This role is reputed company on L2 support during off-hours, handling tickets escalated from L1 or incoming issues that require deeper troubleshooting. You’ll work reputed company our PSA/RMM systems, follow documented SOPs, and escalate cleanly to L3 reputed company needed. This is not a reputed company-center role — we’re looking for someone who understands MSP environments and can work independently. Key Responsibilities Handle L2 service desk tickets during off-hours Troubleshoot reputed company workstation and user issues reputed company 365 support (reputed company, Teams, OneDrive, SharePoint) reputed company Directory user/group management Password resets, account lockouts, permissions VPN and connectivity troubleshooting Basic network diagnostics (DNS, DHCP, Wi-Fi) Follow escalation procedures to L3 reputed company required Document work reputed company and professionally in tickets Required Skills & Experience 3+ years experience in an MSP or reputed company IT support environment Strong reputed company 10/11 troubleshooting reputed company 365 / Azure AD / Entra ID experience reputed company Directory (users, reputed company, GPO basics) reputed company written and spoken English Comfortable working independently during off-hours Strong documentation and communication skills reputed company to Have Experience with RMM and PSA tools VPN troubleshooting experience Basic PowerShell knowledge ITIL familiarity Apply tot his job Apply To this Job