Service Advisor

Job Overview Quick Lane at Apple Ford of Columbia is searching for a dynamic and customer-focused Service Advisor to join our team. Known for reliable service and a commitment to client satisfaction, we are dedicated to offering high-quality vehicle care in a supportive, professional environment. Responsibilities • Welcome customers warmly and assist them with their vehicle service needs. • Discuss vehicle concerns with customers and document initial observations for further diagnostics. • Coordinate appointment schedules and maintain timely communication throughout the service process. • Prepare detailed repair orders and provide clear explanations of recommended services, pricing, and repair timelines. • Work closely with technicians and the parts team to ensure accurate, efficient service. • Keep customers updated on any changes to their repair orders, costs, or schedules. • Stay informed about current promotions, vehicle recalls, and service updates to enhance customer guidance. • Follow up with customers post-service to ensure satisfaction and address any remaining concerns. Qualifications • Proven experience in a similar role within the automotive service industry. • Solid understanding of automotive systems and repair processes. • Exceptional communication skills with a focus on customer satisfaction. • Ability to multitask and prioritize in a fast-paced setting. • Familiarity with service management software (Tekion, CDK, Reynolds & Reynolds, or equivalent preferred). • High school diploma or GED; further technical or business education is a plus. • Valid driver’s license with a clean record. Pay • Quick Lane Advisor: $45,000 – $60,000 per year • Full Service Advisor: $60,000 – $150,000 per year Benefits • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Vision insurance • Employee Assistance Program • Unpaid personal leaves of absence (in limited circumstances) • Optional insurance benefits for disability, life, cancer, accident, hospital, and critical illness • Paid leave in the amount of up to 6 holidays, up to 5 days of sick leave, up to 15 days of vacation (depending on years of service), and up to 3 days of bereavement leave Work Schedule • Full-time position with 8-hour shifts. • Primary workdays: Monday to Friday, with occasional weekend shifts as required. Location • Based in Columbia, MD. Candidates must have reliable transportation and the ability to commute daily. If you’re passionate about delivering top-notch automotive service and building strong relationships with customers, join Quick Lane at Apple Ford of Columbia. Apply today and become part of a team that values professionalism, growth, and outstanding customer care. Questions can be directed to CFord@appleford.com Apply tot his job Apply To this Job