User Experience Research

Software Guidance & Assistance, Inc., (SGA), is searching for a remote User Experience Research consultants with one of our premier Insurance clients. As a User Experience (UX) Research Contractor on the Experience Research team, you will be responsible for independently scoping and executing custom research across digital assets at Client locations. This role will focus on digital experiences for our multiple user groups, which may include customers, agents, adjusters, call center representatives, underwriters, and more. You will partner with software product development teams, comprised of Product Owners, UX Product Designers, UX Content Strategists, business teams, and Information Technology to understand business objectives, technology capabilities, and to ensure design solutions meet our users' needs. You'll lead exciting new research projects designed to identify the needs and behaviors of our users so that we can build best in class experiences for them. You will leverage your deep expertise in user research methods (e.g., usability testing, online surveys, interviews, card sorts, etc.) and Design Thinking and Lean UX methodologies. You will interpret, synthesize, and communicate complex research results in a way to empower business decisions and outcomes. Key Responsibilities • Spearhead custom complex research initiatives to define our strategy Auto, Property, and Specialty insurance experiences, directly impacting user satisfaction and driving business outcomes. • Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. • Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. • Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more. • Lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals. • Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. • Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. • Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. Qualifications • 5+ years of UX Research experience in a corporate agile setting, Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design OR Master's degree with 3+ years of relevant experience, Master's preferred • Expertise in a wide range of qualitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews • Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing • Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations • Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX • Commitment to ongoing learning and staying current with industry techniques and tools • Strong organizational, analytical, critical thinking, and team-building abilities • Proven track record of effective collaboration with cross-functional teams • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) Expectations: • Experience in the insurance, financial services, or other highly regulated industry • Extensive experience with agile planning and development processes • A track record of independent decision-making with strong business judgment • Flexibility to adapt and excel in a dynamic environment • Experience with quantitative research methods • A commitment to diversity and inclusion, actively embracing and promoting different perspectives SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ . SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. 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