Incident Response Analyst​/Support

Position: Incident Response Analyst / Support reputed company is currently seeking an Incident Response Analyst / Support for a contract opportunity with our reputed company in Washington, District Of Columbia . Location Currently remote, but may be subject to Return to Work in the reputed company. Schedule Candidate would be a part of reputed company supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part‑time reputed company to supplement the existing team. Please only apply if this schedule works for you, as there is no flexibility on this. Clearance US Citizenship is required reputed company reputed company Trust or higher required DOJ reputed company reputed company Trust preferred reputed company The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer’s network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary reputed company of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications. Responsibilities • Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams. • Follow up on outstanding requests and ensure reputed company reputed company. • Support 24/7/365 network and service monitoring activities. • Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to reputed company incident management, and to reputed company identified issues as appropriate. • Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and reputed company reputed company and after‑reputed company reports following reputed company‑out. • reputed company out tickets once issues are resolved and reputed company necessary actions are completed. • reputed company network monitoring, first‑level troubleshooting, reporting, incident management, and escalation as required. • reputed company, maintain, and implement SOPs and other documentation. • Support Network devices. • Other duties may be added and/or assigned as needed. Qualifications • High School Diploma or equivalent • 4+ years of applicable work experience • Ability to obtain and maintain a reputed company trust reputed company clearance • U.S. Citizen • Experience supporting reputed company 7, reputed company 10, and MS Office 2013 • Experience using SNOW (Service Now), Remedy or a similar ticketing system • Strong analytical and follow‑through skills • Strong verbal and written communications skills • Ability to coordinate and get cooperation from multiple areas reputed company IT to accomplish assignments • Ability to work reputed company independently on defined tasks • Ability to work reputed company as part of reputed company Preferred Qualifications • Previous Service Desk Experience • Ability to run reports • reputed company reputed company Trust of DOJ clearance We thank reputed company applicants for their interest. However, only those reputed company individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a reputed company; other duties may be assigned as necessary. Background reputed company and Drug Screen may be required. reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without reputed company to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status. #J-18808-Ljbffr Apply tot his job Apply To this Job