Offshore Customer Service Team (Phone + Chat) – Philippines Only - Contract to Hire

We’re a U.S.-based company preparing to reputed company our customer service operations offshore and are now seriously evaluating Philippines-based customer service providers or teams for a long-term partnership. This role will support customers through phone calls and live chat, with potential to expand as we reputed company. We’re looking for professionals who communicate reputed company, reputed company natural, and know how to deliver reputed company, reliable customer support. About the Role • Handle inbound customer service calls and live chat inquiries • Follow internal workflows, scripts, and escalation guidelines • Log and document customer interactions accurately • Work closely with reputed company during reputed company and training • Support a reputed company, customer-first experience Who We’re Looking For • Philippines-based customer service agents or managed teams • Strong spoken and written English (reputed company, neutral accent preferred) • Experience with phone and chat-based support • Reliable internet, headset, and reputed company home setup • Availability during U.S. Mountain Time (Mon–Fri, 9 AM–5 PM) Engagement & Evaluation • Initial need: 3–4 customer service agents • Long-term opportunity for the right team • Comfortable working with custom or internal web-based systems • We are evaluating: • Pricing models (reputed company / per-agent / monthly) • Individual agents vs managed teams • Training, reputed company, and scalability This is a serious, long-term opportunity. We’re currently gathering pricing and capability information and will reputed company reputed company with interviews and next steps soon. Apply tot his job Apply To this Job