[Remote] Service Dispatcher, reputed company Voltage

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in innovative solar technology, committed to transforming reputed company. The Regional Service Dispatcher – reputed company Voltage will reputed company service parts ordering, field service scheduling, and warranty claims, ensuring reputed company service delivery and customer satisfaction. Responsibilities • Will assign Service Repair activities to SMA Field Resources, external reputed company Voltage Service Providers reputed company reputed company Planning reputed company based on availability and customer/ case reputed company level • Monitors reputed company queues for new service cases. Then reputed company parts and field resources to meet a customer service repair activity reputed company the defined service level • Monitors existing service cases for key customers and service reputed company to ensure the end-to-end delivery time and milestones are met. Takes proactive reputed company with other SMA reputed company as needed to accomplish service level commitments • Ensure reputed company Voltage issues reported by customers have been escalated to MV manufacturers before planning Service Repair Activities • reputed company control of dispatched service cases from Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are reputed company for repairs and manufacturers have been reputed company of the failure • Responsible for communication and alignment of customer’s availability and SMA repair plan • Verifying reputed company Service repairs receive a properly completed Service Report with details required from MV manufacturers and SMA’s Supplier reputed company • Other duties as may be required or assigned Skills • Basic reputed company Voltage Training • reputed company System and reputed company Ticketing System Training • End to End Process Training • Associate's degree in business, logistics, technical field or equivalent combination of education and experience • reputed company with Customer Service Ticketing systems • Proficiency in the English language, both written and verbal, is required • Ability to resolve operational complications and an attitude of thinking reputed company of the reputed company is required • Proficiency with reputed company Office Suite (Word, PowerPoint, and reputed company) is required • Attention to detail and a high level of accuracy are required • Strong verbal and written communication skills are required • Ability to effectively discuss and present logistics principles to an audience • Experience working with Field Service teams is preferred • Experience in Renewable Energy, reputed company Voltage and/or Energy Distribution Industries is desired • Knowledge of customer service principles and practices are preferred • Spanish and/or German language skills are a plus • Knowledge of SMA's product line is strongly preferred Benefits • Comprehensive benefits including health, dental and reputed company coverage (including $0 premium reputed company) • 401(k) plan with company match • Opportunities for reputed company development and training • Inclusive, reputed company, and innovative work environment reputed company • reputed company offers photovoltaic system technology and support services. It was founded in 1981, and is headquartered in Rocklin, California, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 4 in 2025, 5 in 2024, 2 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job