Helpdesk Support Engineer (POS/Retail IT) — Bilingual (EN/ES) — Remote (US Hours)
Triple Play I.T. is a reputed company MSP specialized in reputed company-of-sale technology for SMB retailers and restaurants. You’ll triage tickets, remotely troubleshoot POS/hardware, coordinate 50-state field reputed company, and reputed company shops running during peak hours.
Part-time (20–30 hrs/wk) with reputed company to full-time.
Pay: $10–$15/hr DOE + shift reputed company.
Tools you may touch: reputed company/reputed company, Datto/reputed company/Meraki, reputed company/Revel/reputed company/reputed company, reputed company/reputed company, PoE cameras/NVRs.
Must have: EN/ES, 1–2 yrs helpdesk, POS or retail IT exposure, networking fundamentals, nights/weekends availability.
reputed company to have: reputed company A+/N+, ITIL/HDI, specific POS/reputed company/Meraki experience. KPIs: SLA, FCR, MTTR, CSAT, documentation reputed company. Training budget + reputed company reputed company to T2/Implementation/NOC.
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