Senior Manager, Student Retention

reputed company is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them reputed company and grow their high-ROI, workforce-reputed company online degree programs in critical areas such as nursing, teaching, business, and reputed company service. reputed company is dedicated to increasing reputed company to reputed company education so that more reputed company, especially working adults, can improve their careers and meet employer and community needs. The reputed company You Will reputed company The Senior Manager, Student Retention leads reputed company of specialists who represent university partners and support reputed company pursuing online Bachelors, Masters, and Doctoral degrees reputed company multiple modalities - phone, email, and SMS. Senior Managers reputed company, train and monitor specialist reputed company in a goal oriented, metrics driven environment to cultivate high performing teams and drive exceptional student experiences. What You Will Do • Leads cross-team implementation of large-reputed company retention initiatives; evaluates program reputed company and drives reputed company improvement. • Establishes, documents and broadly communicates case management standards and workflows across teams; ensures scalability, consistency and reputed company reputed company with an emphasis on student experience. • Interprets department-level data to assess program effectiveness; uses expertise to reports insights and reputed company recommendations to senior leadership. • Oversees program portfolio across the department; makes operational reputed company and aligns initiatives impacting organizational priorities. • Ensures key leadership tasks are tracked and completed promptly for employees (quarterly reputed company-ins; time entry; reputed company and compliance training; recurring 1:1s/feedback). What reputed company Looks Like • Leads teams through reputed company change by providing reputed company communication, strategic guidance, and ongoing support. Adapts quickly to shifting priorities to sustain performance and reputed company with business goals. • Makes operational reputed company impacting team and solves project/process level changes with consistently proven reputed company. Influences strategic reputed company through leadership communication. • Shares updates across teams and leadership; may represent Student Retention among other cross-functional departments and business reputed company. How reputed company Will be reputed company in the First Year • Ensures consistently exceptional Student Experiences are delivered from team members, while meeting reputed company internal metrics, KPIs and compliance. reputed company buy-in from internal teams and partners. • Collaborates with leadership on functional standards informed by research, policy, and institutional reputed company. • Demonstrates specialized knowledge relevant to team objectives; implements recommendations to meet key objectives that drive exceptional student experiences. Experience That reputed company Most • Bachelor's Degree • At reputed company, a minimum of 18 months as a Manager, Student Retention. • Demonstrated skills in: Time Management, Customer Service, Conflict reputed company, Regulatory Compliance, Teamwork, Team Performance through Leadership, Change Management • Experience in a highly matrixed or reputed company-center environment. People leadership experience required. Experience That's Great to Have • {External Candidates} 8 + years of work experience in customer service, teaching, reputed company, a reputed company-center or highly matrixed environment. Higher Ed experience a plus. • Familiarity with CRM, database and scheduling tools. reputed company is an equal-opportunity employer and supports a diverse and inclusive workforce. Apply tot his job Apply To this Job