Experienced Automotive Customer Service Representative – Remote Work Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a strong presence in the industry, arenaflex has established itself as a force of good in supporting communities, clients, and the environment. Our global scale and local presence allow us to make a positive impact, and we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance.

About the Role

We're seeking an experienced and passionate Automotive Customer Service Representative to join our team. As a key contributor, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is an exciting opportunity to grow and challenge yourself, and we're committed to helping you discover your potential and take your career to new heights.

Key Responsibilities

As an Automotive Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home with arenaflex, you will need to meet the following requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal to or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 10.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including paid training, to help you build your skills and knowledge. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we're committed to helping you achieve your career goals.

Work Environment and Company Culture

arenaflex is committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we offer a range of employee wellness and engagement programs to support our employees.

Compensation, Perks, and Benefits

arenaflex offers a range of compensation, perks, and benefits, including:

• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Conclusion

If you're a passionate and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity with arenaflex. As a global, digital business services company, we're committed to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business. Join our team and discover your potential – apply today!