Experienced Customer Data Strategy and Governance Analyst – Driving Data Excellence and Customer Insights at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading organization that recognizes the importance of customer data in driving business success. As a company, we are committed to leveraging data insights to enhance customer experiences, improve operational efficiency, and inform strategic decision-making. The customer data strategy and governance team plays a vital role in ensuring the quality, security, and compliance of customer data across the organization. If you are a detail-oriented and analytical individual with a passion for data governance, we invite you to join our team as an Analyst, Customer Data Strategy & Governance.

Job Overview

In this role, you will participate in a variety of projects related to the governance and management of customer data across arenaflex. You will execute medium to multi-dimensional projects, lead smaller customer data-related projects, and accumulate knowledge to become a subject matter expert in customer data. Your responsibilities will include process development, project management, data analysis, and status reporting, with a focus on driving data excellence and customer insights.

Key Responsibilities

• Customer Data Inventory Management: Participate in the upkeep of an inventory of customer data across the organization, including the approval of any new data creation or sharing based on standards created by our Privacy practice (50%)
• Data Access and Security: Partner with the Security team as a data owner to grant access to customer data across the organization based on the rules defined by the Privacy team related to data access (20%)
• Data Quality Analysis: Conduct data analysis to develop a perspective on data quality issues and help resolve certain data quality issues across all customer data repositories (20%)
• Customer Scorecards and Data Quality Dashboards: Participate in the building and distribution of customer scorecards and data quality dashboards (10%)

Essential Qualifications

To be successful in this role, you must possess the following essential qualifications:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Bachelor's degree program or equivalent degree in a field of study related to the job
• Minimum of 1 year of work experience

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Excellent written and verbal communication skills
• SQL skills and some experience querying data
• Some experience creating process flows

Skills and Competencies

To excel in this role, you must possess the following skills and competencies:

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Analyst, Customer Data Strategy & Governance, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals in the field
• Opportunities to work on high-impact projects and contribute to the development of customer data strategy and governance practices

Work Environment and Company Culture

arenaflex offers a dynamic and supportive work environment that encourages collaboration, innovation, and creativity. Our company culture is built on the values of:

• Integrity: We operate with transparency, honesty, and ethics in all our interactions
• Respect: We value diversity, inclusivity, and respect for all individuals
• Accountability: We take ownership of our actions and are accountable for our results

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range that reflects your skills and experience
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement savings plan with company match
• Opportunities for professional growth and development

Conclusion

If you are a motivated and analytical individual with a passion for customer data strategy and governance, we invite you to join our team at arenaflex. As an Analyst, Customer Data Strategy & Governance, you will play a critical role in driving data excellence and customer insights across the organization. Apply now to take the first step in your career journey with arenaflex.