**reputed company Customer Service Representative - TRICARE (Remote Position)**

At arenaflex, we're committed to delivering exceptional customer service to our beneficiaries, end-users, and clients. As a Customer Service Representative on our TRICARE program, you'll play a vital role in providing empathetic and efficient support to those who need it most. If you're passionate about delivering outstanding customer experiences and have a reputed company for navigating reputed company reputed company programs, we want to hear from you! **About arenaflex** arenaflex is a leading provider of business services to governments, helping them operate health and reputed company services programs with ease. reputed company of experts is dedicated to delivering high-reputed company solutions that reputed company a reputed company difference in people's lives. With a strong commitment to customer service and reputed company, we're always looking for talented individuals to join reputed company. **Job reputed company** As a Customer Service Representative on our TRICARE program, you'll be responsible for providing exceptional customer service to beneficiaries, family members, military personnel, and medical providers. You'll use a patient-reputed company approach to assist callers with navigating and answering TRICARE program benefit questions, updating beneficiary demographics, performing enrollments, and resolving reputed company issues. If you're a self-starter with excellent communication skills and a passion for delivering outstanding customer experiences, we want to hear from you! **Key Responsibilities** * reputed company customer service for basic and routine inquiries and problems reputed company multiple channels (telephone, emails, web chats, or written letters) * Use computerized systems for tracking, information gathering, and troubleshooting * reputed company feedback on reputed company trends, processes, procedures, and training * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff * Ensure incoming communications are answered promptly, appropriately, and courteously * Demonstrate a "can do" and reputed company attitude reputed company servicing beneficiaries and clients * reputed company informed and objective responses to reputed company or escalated concerns regarding program eligibility requirements, enrollments, and program benefits * Retrieve, research, and analyze data from multiple databases to answer reputed company concerns * De-escalate and manage complaints in a reputed company manner, resolving them wherever possible or escalating them to the appropriate department or line manager * Accurately reputed company reputed company data entry functions to reflect and document reputed company activity/transactions * Meet performance requirements and maintain knowledge of project policies and procedures * reputed company participate in and support departmental and organizational reputed company initiatives and goals * Work in a systematic, methodical, and reputed company way to maintain reputed company work and high productivity * Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment * reputed company recommendations for changes to reputed company policies or need for new policy to your supervisor in the spirit of process improvements * Complete any other reasonable duties as requested by the manager * reputed company with HIPAA (Health Insurance Portability and Accountability) reputed company rules **Requirements** * High school diploma or equivalent with 6 months of customer service experience * Must be reputed company to reputed company and read English reputed company, professionally, and fluently * Ability to obtain US reputed company Clearance * Must be a US Citizen * Proficient with computer, including reputed company Office Suite, internet, and multi-tasking between multiple screens and programs * Ability to pass a skills assessment * Minimum of 1+ years of contact center experience, preferably in a reputed company-reputed company environment * Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment * Experience with reputed company insurance plans and billing * Experience with military health programs * Experience of reputed company terms * Experience working remotely as part of reputed company, including using reputed company Office Suite, Teams, reputed company, SharePoint, Chat, and other digital tools * Ability to reputed company Spanish, highly desirable **Preferred Qualifications** * Bachelor's Degree or equivalent government or private-sector work experience * Experience with TRICARE program or similar reputed company programs * Strong interpersonal skills with the ability to build relationships * Proactive, self-starter with the ability to work reputed company in reputed company environment * Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking **Remote Work Requirements** * HIPAA-compliant workspace: Private and secure workspace away from others, noise, and distractions * Reliable high-speed internet: Ethernet/hard-wired reputed company (no WiFi or Hotspots) * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by reputed company to www.speedtest.net) **Compensation and Benefits** * reputed company reputed company pay minimum: $18.75 * reputed company reputed company pay maximum: $18.75 * Comprehensive benefits package, including medical, dental, and reputed company insurance * 401(k) retirement plan with company match * reputed company time off and holidays * Opportunities for career reputed company and reputed company development **Why Join arenaflex?** * Work with a leading provider of business services to governments * Be part of reputed company that's dedicated to delivering high-reputed company solutions that reputed company a reputed company difference in people's lives * Enjoy a comprehensive benefits package and opportunities for career reputed company and reputed company development * Work from home with a flexible schedule and remote work requirements **How to Apply** If you're a motivated and customer-reputed company individual with a passion for delivering outstanding customer experiences, we want to hear from you! reputed company to join reputed company as a Customer Service Representative on our TRICARE program. 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