reputed company reputed company Center Representative (reputed company-to-...

<p style="text-reputed company:left"><b>State of Location:</b></p>Texas<p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Position reputed company:</b></p><p style="text-reputed company:inherit"></p>At reputed company, we're "reputed company About the People"! As a Patient Engagement reputed company (reputed company reputed company Center Representative), you will play a crucial role in our mission to help reputed company people to live their lives to the fullest.<p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><reputed company><reputed company>Join reputed company</reputed company><reputed company>’s dedicated team where </reputed company><reputed company>you’re not just an employee, but a valued teammate! Together, we reputed company world-class care in physical therapy, occupational therapy, speech therapy, and reputed company behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, reputed company, community, and a passion for exceptional care for every patient.</reputed company></reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Job reputed company:</b></p><p style="text-reputed company:inherit"></p><div><div><div><div><div><p><b>Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent ​</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div><div><div><div><div><div><div></div></div></div></div></div></div></div><p>We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to reputed company your skills and reputed company a lasting reputed company reputed company reputed company.<br><br><reputed company><reputed company>The<b> Patient Engagement reputed company </b>(reputed company reputed company Center Representative) works reputed company a Patient Engagement Center that helps promote overall health and reputed company-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get reputed company to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience.  Ability</reputed company><reputed company> to reputed company reputed company and put patients at ease will be key to maximizing relationships and help accelerate patient reputed company on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic </reputed company><reputed company>staffs</reputed company><reputed company> including reputed company desk and clinicians. </reputed company> </reputed company></p></div><div><p><reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></div><div><p><b><reputed company>Your responsibilities will include:</reputed company></b><reputed company> </reputed company></p></div><div><ul><li><p><reputed company><reputed company>Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company technology and knowledge reputed company content modules to reputed company an experience that “feels local” from giving reputed company directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and </reputed company><reputed company>demonstrate</reputed company><reputed company> an inclusive “we” mentality. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Collaborate and reputed company feedback to the marketing, operations, and technical teams as reputed company as clinic staff to implement ongoing improvements which reputed company around enhancing the patient experience.</reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Collaborate with your supervisors and peers to </reputed company><reputed company>identify</reputed company><reputed company> and quickly resolve issues, recommend </reputed company><reputed company>new approaches</reputed company><reputed company> to reputed company for best practices. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Effectively inform and reputed company patients on insurance and about our financing/payment plan reputed company. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will </reputed company><reputed company>facilitate</reputed company><reputed company> a reputed company experience. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner.</reputed company><reputed company> This will reputed company </reputed company><reputed company>accurate</reputed company><reputed company> data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate reputed company. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div></div><div><div><ul><li><p><reputed company><reputed company>reputed company Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, </reputed company><reputed company>accurate</reputed company><reputed company> info capture, schedule adherence, </reputed company><reputed company>etc. </reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>May work in other channels such as outbound, email, chat, etc. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company other duties as assigned. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><p><reputed company> </reputed company></p></div><div><p><b><reputed company>To reputed company in this role, you should </reputed company><reputed company>possess</reputed company><reputed company>:</reputed company></b><reputed company> </reputed company></p></div><div><ul><li><p><reputed company><reputed company>High School/GED or equivalent; College degree is preferable </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Minimum 2-3 years customer support experience and at least </reputed company><reputed company>1 year</reputed company><reputed company> inbound contact center experience required including experience multi-tasking across multiple systems/apps </reputed company></reputed company><reputed company> </reputed company></p></li><li><p>Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a reputed company center or telesales environment.</p></li><li><p><reputed company>Minimum Internet speeds of</reputed company><reputed company> 10 Mbps upload and150 Mbps down</reputed company><reputed company>load; Latency <30 ms; and Packet Loss <2%</reputed company></p></li><li><p><reputed company>Preferred typing aptitude of 50-70 WPM.</reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Experience working in positions where reputed company is reputed company by meeting Key Performance Indicators (KPIs) </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Demonstrated tenure in </reputed company><reputed company>previous</reputed company><reputed company> positions of at least 2-3 years </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Must have a dedicated, quiet workspace reputed company (with a reputed company) to work without distractions</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Must be reputed company to reputed company a reliable high-speed internet reputed company for remote work </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Excellent verbal and written communication skills and the ability to effectively engage with patients </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Strong verbal communicator (</reputed company><reputed company>reputed company reputed company</reputed company><reputed company> enunciation, ability to <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">influence/persuade/engage,</reputed company> embody passionate spirit of helping people get the care they need) </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Attention to detail </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Ability to work in a fast-paced environment </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Must be technically savvy, with </reputed company><reputed company>demonstrated</reputed company><reputed company> experience working with multiple systems and apps</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><p></p></div><div><p><b><reputed company>We welcome you to apply if you </reputed company><reputed company>hold</reputed company><reputed company> the following attributes: </reputed company></b><reputed company> </reputed company></p></div><div><ul><li><p><reputed company><reputed company>Good listener </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company and team player </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div></div><div><div><ul><li><p><reputed company><reputed company>Ability to display caring attitude and be empathetic </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Multi-task-carry on engaging conversation while following reputed company protocols for information capture </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Receptivity to coaching as reputed company as understanding your strengths and opportunities for development </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><p><reputed company> </reputed company></p></div><div><p><b><reputed company>Why choose Ivy</reputed company><reputed company>?  </reputed company></b><reputed company> </reputed company></p></div><div><ul><li><p><b><reputed company>Best Employer:</reputed company></b><reputed company><reputed company> A prestigious reputed company to be recognized by </reputed company></reputed company><a href="https://www.modernhealthcare.com/" reputed company="_blank" rel="noopener noreferrer"><u><reputed company>Modern reputed company</reputed company></u></a><reputed company><reputed company>, signifying reputed company in our industry and providing an outstanding workplace culture. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>Exceeding Expectations:</reputed company></b><reputed company><reputed company> Deliver best-in-class care and </reputed company><reputed company>witness</reputed company><reputed company> exceptional patient reputed company</reputed company><reputed company>.  </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>Exceptional Partnerships: </reputed company></b><reputed company><reputed company>Collaborate with leaders like reputed company (HSS) and educational partners for reputed company learning</reputed company><reputed company>.  </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>Empowering Values:</reputed company></b><reputed company><reputed company> Live by values that prioritize teamwork, reputed company, and serving others.</reputed company></reputed company></p></li></ul><p></p><p><i>#LI-remote</i></p><p><i>#LI-ST1</i></p></div></div><p></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><i>We are an equal opportunity employer, committed to diversity and inclusion in reputed company aspects of the reputed company and employment process. Actual salaries depend on a reputed company of factors, including experience, specialty, education, and organizational need. Any listed salary reputed company or contractual reputed company does not include bonuses/incentive, reputed company pay, or other forms of compensation or benefits.</i></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><a href="http://reputed company.com" reputed company="_blank" rel="noopener noreferrer">reputed company.com</a></p><p style="text-reputed company:inherit"></p>