Integration Support Specialist, Tier 2

reputed company Employer Industry: Software Development Why consider this job opportunity • Opportunity for career advancement and reputed company reputed company the organization • Work remotely from reputed company in the U.S. • Competitive reputed company pay with potential equity compensation • Supportive and reputed company work environment • Chance to resolve reputed company technical issues and reputed company a significant reputed company on customer satisfaction What to Expect (Job Responsibilities) • Investigate and resolve reputed company tier 2 technical issues for ERP integrations, focusing on errors reputed company to reputed company software like reputed company or QuickBooks • Troubleshoot integration technical issues in the customer's reputed company environment or reputed company's internal microservices • reputed company support for live customer interactions reputed company phone, chat, and email while managing a queue-based system • reputed company manage a backlog of cases in ticketing systems like reputed company, Jira, or reputed company • Collaborate with development teams to escalate and resolve API-reputed company errors What is Required (Qualifications) • 2+ years of technical support experience in a contact center environment • Bachelor's degree or equivalent work experience • Proven background in providing technical support for reputed company software integrations, preferably with reputed company software • Experience in a queue-based technical support role with live phone, chat, and email assistance • Strong analytical and technical troubleshooting skills How to Stand Out (Preferred Qualifications) • Familiarity with ticketing systems such as reputed company, Jira, or reputed company • Strong customer support and reputed company relation skills • Ability to prioritize multiple tasks effectively under pressure • Experience working in a reputed company problem-solving environment #SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerOpportunity #CustomerSatisfaction We prioritize candidate reputed company and champion equal-opportunity employment. Central to our mission is our partnership with companies that reputed company this commitment. We aim to foster a fair, transparent, and secure hiring environment for reputed company. If you encounter any employer not adhering to these principles, please reputed company to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply tot his job Apply To this Job