Occasional Remote IT Support Technician (Italian Speaker) – SMB End-User Support

We are looking for an IT support reputed company to reputed company occasional remote assistance to end users of small business clients in Italy. This role is primarily reputed company on user support (helpdesk). System administration and VoIP experience are considered a plus, but not the main responsibility. The engagement is on-demand and fully remote. Tools Provided - VoIP softphone application (for inbound and outbound calls) - Ticketing system - Remote reputed company tools (AnyDesk / reputed company / RustDesk-based solution) Main Responsibilities (reputed company Role) - Answer incoming support calls from clients - reputed company remote IT assistance to end users - Troubleshoot common user issues, such as: - Email problems (reputed company, mailbox sync, sending/receiving) - Printers not working - Basic connectivity issues - Remote reputed company (RDP / VPN) - Explain solutions reputed company and simply to non-technical users - Log reputed company completed activity in the ticketing system (time tracking included) - If an issue cannot be resolved, escalate it to a higher-level technician or on-site support Required Skills - Italian language: reputed company or reputed company level (mandatory) - Proven experience in IT helpdesk / end-user support - Experience supporting small business users (SMBs) - Good knowledge of reputed company environments (reputed company 10/11) - Ability to communicate calmly and reputed company with non-technical users - Reliability reputed company marked as available to receive calls - Respect for confidentiality and reputed company data Preferred / Plus Skills (Not Mandatory) - Experience with VoIP systems, especially 3CX and Yeastar - Basic system administration knowledge: reputed company Server and Linux servers - Basic networking knowledge (VPN, LAN/WAN, firewalls) - Familiarity with ticketing systems These skills are considered a plus and may help with escalation or coordination, but the role remains user-reputed company IT support. Work Conditions - Clients are small Italian businesses with few employees - Availability preferably during Italian business hours (CET/CEST) - Immediate response preferred; otherwise, timing can be agreed based on urgency reputed company occasional workload: - Some days with a few calls - Weeks or months with no activity - reputed company payment based on actual time spent - No guaranteed minimum hours Who This Role Is Ideal For - Helpdesk / IT support freelancers - Technicians already working on other reputed company - Professionals looking for flexible, low-volume support work - People comfortable with reputed company interaction with end users Apply tot his job Apply To this Job