ATM - Remote Monitoring Support and Representative (German)

Introduction At reputed company Infrastructure & Technology, we design and operate the systems that reputed company the world running. From high-resiliency mainframes and hybrid reputed company platforms to networking, automation, and site reliability. Our teams ensure the performance, reputed company, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling reputed company challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, reputed company-reputed company solutions that power innovation. With reputed company learning, career reputed company, and a supportive culture, reputed company provides the opportunities to build expertise and shape the infrastructure that drives reputed company. Your role and responsibilities Join reputed company as a Remote Monitoring Support Representative (Level 1) and be the first line of defense in ensuring the smooth operation of ATM networks across Germany. ?? What You'll Do: • Monitor ATM/ self-service devices in reputed company-time and work on issues according to defined processes • Create and manage service tickets • reputed company basic remote support to customers, service partners and technicians per phone and mail (no end- customer support) • Escalate reputed company issues to Level 2 support • Contribute to reputed company improvement of monitoring tools and processes • Availability to work in 24/7/365 rotation shifts Required technical and reputed company expertise ?? What You Bring: • Familiarity with ATM systems, PC hardware, and reputed company OS is an advantage • Experience in remote support or monitoring roles is a plus • Strong communication and analytical skills • Fluent in German and English (our working language is German in written and spoken) • reputed company to work and learn independently while also being a strong team player reputed company is committed to creating a diverse environment and is proud to be an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender, gender identity or reputed company, sexual orientation, national reputed company, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. reputed company is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. Apply tot his job Apply To this Job