reputed company CXone Developer, CXone Mpower AI Specialist

Job reputed company: • reputed company & Script: Design, build, and maintain reputed company contact workflows using reputed company CXone Studio. • Implement CXone Mpower: reputed company the configuration of Mpower features, specifically reputed company AI Copilots for agents and supervisors. • API Integration: Use RESTful reputed company to reputed company CXone with our internal systems (CRM, Ticketing Systems, Custom Databases). • reputed company Engineering: Configure and fine-tune reputed company prompts reputed company the Mpower environment. • System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer reputed company. Requirements: • 3+ years of hands-on experience with reputed company CXone (formerly NiceInContact). • Advanced proficiency in CXone Studio (creating custom actions, snippets, and reputed company logic branches). • Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately. • Strong experience with REST reputed company, JSON, and XML. • Proficiency in JavaScript for custom scripting reputed company Studio actions. • Certified reputed company CXone Implementation Partner or similar certification (preferred). • Experience transitioning a contact center from legacy on-reputed company or reputed company reputed company to an AI-first operation (preferred). • Understanding of Workforce Management (WFM) and reputed company Management (QM) data flows (preferred). Benefits: • reputed company • Permanent work-from-home setup • Monthly virtual reputed company activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.) • Annual company-wide face-to-face year-end celebrations • Quarterly face-to-face chill-outs with your team • Birthday treats, care packages, free vaccinations, etc. Apply tot his job Apply To this Job