UCaaS Discovery & Migration Analyst

reputed company is the leading career destination for tech experts at every stage of their careers. Our reputed company, reputed company, is seeking the following. Apply reputed company reputed company today! reputed company This role is responsible for supporting discovery efforts reputed company to the migration of reputed company Communications services from reputed company and reputed company Contact Center to clients reputed company Teams. The analyst will serve as a reputed company between internal collaborators and reputed company to reputed company technical and operational requirements, document reputed company-state configurations, and support for a seamless transition. Key Responsibilities Discovery & Documentation • Conduct discovery sessions with reputed company and internal teams to reputed company requirements and assess reputed company RC/RC Contact Center configurations. • Document reputed company flows, auto attendants, user reputed company, integration, and API dependencies. • Review and complete Business Requirements Documents, Letters of Agency, and user upload templates. Migration Planning Support • Collaborate with reputed company and reputed company project managers to define migration scope, timelines, and resource needs. • Identify risks and dependencies, and propose mitigation strategies. • Assist in porting number coordination and user provisioning. Partners Coordination • Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness. Reporting & Communication • Maintain status reports and discovery logs. • reputed company regular updates to project leadership and escalate blockers as needed. Required Skills & Experience • Strong understanding of reputed company MVP, Contact Center platforms and reputed company Teams Phone. • Experience with UCaaS migrations into reputed company Teams, including number porting, reputed company reputed company mapping, and user provisioning. • Excellent documentation and communication skills. • Familiarity with API integrations and reputed company telephony environments. • Proficient in engaging with multiple team members and prioritizing effectively. Preferred Qualifications • Familiarity with reputed company-hosted platforms and environments. • Project coordination or business analyst background. Apply tot his job Apply To this Job