Experienced Customer Support Agent – Remote Work Opportunity with arenaflex for Talented Individuals in Charlotte, NC

Introduction to arenaflex and the Role

arenaflex is a leading organization dedicated to making a positive impact in the lives of individuals and communities. As a customer-centric company, we are committed to providing exceptional service to our donors and stakeholders. We are currently seeking a highly skilled and motivated Customer Support Agent to join our team in Charlotte, NC. This is an exciting opportunity for individuals who are passionate about delivering outstanding customer experiences and making a difference in the world.

Job Overview

In this role, you will be responsible for performing a variety of tele-recruiting functions to support the defined goals of our Division. As a Customer Support Agent, you will contact blood donors by telephone using a dialer system to recruit for blood donation, providing a positive service experience to maximize donor show rates. You will work in a fast-paced environment, utilizing multiple computer systems simultaneously to target appropriate blood drives, update donor records, and record outcomes of calls.

Key Responsibilities

• Perform tele-recruiting functions to support the defined goals of the Division
• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems to target appropriate blood drives, update donor records, and record outcomes of calls
• Schedule appointments while providing a positive service experience to maximize donor show rates
• Follow a process and scripting for conducting calls with donors to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors and ensure sufficient donor availability
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications and Requirements

To be successful in this role, you must have a high school diploma or equivalent and a minimum of one year of telemarketing, customer service, or call center experience. You must be proficient in using multiple computer applications simultaneously in a fast-paced environment and possess excellent customer service and problem-solving skills. Effective verbal communication skills and the ability to work with potentially difficult customers are also essential.

Essential Qualifications

• High school diploma or equivalent required
• Minimum one year of telemarketing, customer service, or call center experience
• Proficient in using multiple computer applications simultaneously in a fast-paced environment
• Excellent customer service and problem-solving skills
• Effective verbal communication skills and the ability to work with potentially difficult customers

Preferred Qualifications

• Previous experience in a remote work environment
• Knowledge of donor criteria and blood donation processes
• Experience with dialer systems and computer applications used in call centers

Training and Onboarding

As a new hire, you will be required to attend in-house training during the first week, followed by remote learning and on-the-job training. The training schedule is as follows:

• Week 1: In-house training, Monday to Friday, 7:45 am - 4:30 pm (Monday) and 10:00 am - 6:30 pm (Tuesday to Friday)
• Week 2: Remote learning and on-the-job training, Monday to Friday, 10:00 am - 6:30 pm
• Week 3: Continue remote learning and on-the-job training, Monday to Thursday, 10:00 am - 6:30 pm, and production on Friday

Work Schedule

After completing the three-week training program, you will work a full-time schedule, Sunday to Thursday, with hours varying from 11:30 am - 8:00 pm and 12:00 pm - 8:30 pm.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have opportunities to develop new skills, take on new challenges, and advance in your career. We offer a supportive work environment, ongoing training and development programs, and a competitive compensation package.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and empowering for all employees. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals.

Compensation and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. As a full-time employee, you will be eligible for our comprehensive benefits package, which includes medical, dental, and vision insurance, 401(k) matching, and paid time off.

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. As a Customer Support Agent with arenaflex, you will be part of a team that is dedicated to delivering exceptional service and making a positive impact in the lives of others. Apply now to join our team and start your journey with arenaflex!