Experienced Product Principal - Customer Experience Leader - Remote Opportunity at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading organization that values innovation, customer satisfaction, and employee growth. As a key player in the industry, we recognize the importance of connecting strategies and defining scope across multiple product teams and domains to drive business value. Our mission is to deliver high-quality products that improve customer satisfaction, drive sales, and enhance efficiency. If you're passionate about making a meaningful impact and being part of a dynamic team, we invite you to explore this exciting opportunity.

Job Overview

The Product Principal - Customer Experience role at arenaflex is a critical position that focuses on connecting strategies and defining scope across multiple product teams and domains. As a Product Principal, you will be responsible for driving the delivery of business value, improving customer satisfaction, and enhancing efficiency through the production of quality products. You will work closely with Product Directors and cross-functional program leaders to guide in-depth business reviews, communicate and present across all levels of the organization, and drive change management and process improvement.

Key Responsibilities

• Delivery and Execution (10%): Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope and alignment. Review recommended solutions and work of product teams to ensure products align with company, stakeholder, and end-user priorities.
• Strategy and Planning (60%): Partner with Cross-Functional Programs or Technology Portfolios to align outcomes, cascade context to leadership, and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams and provide visibility of the work through holistic roadmaps with dependencies.
• Team and Stakeholder (30%): Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value, identify and resolve impediments, and manage cross-functional team and stakeholder expectations to ensure scoping aligns with product strategy. Provide education to requestors to determine prioritization based on tangible benefits and/or user experience.

Qualifications and Requirements

To be successful in this role, you should possess the following essential qualifications:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Minimum of 8 years of work experience
• Bachelor's degree program or equivalent degree in a field of study related to the job

Preferred qualifications include:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Excellent written and verbal communication skills
• 2+ years of previous leadership experience

Skills and Competencies

The ideal candidate should possess the following skills and competencies:

• Business Insights
• Drives Vision and Purpose
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Manages Complexity
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Drives Results
• Interpersonal Savvy
• Organizational Savvy

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Product Principal, you will have access to various learning opportunities, including training programs, mentorship, and career development resources. You will be part of a dynamic team that values innovation, collaboration, and customer satisfaction. Our organization offers a culture that fosters growth, learning, and development, and we are committed to helping you achieve your career goals.

Work Environment and Company Culture

arenaflex offers a comfortable and supportive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction. We believe in fostering a culture that is inclusive, respectful, and empowering, and we are committed to creating a workplace where everyone feels valued and supported.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $125,000 - $250,000, depending on location and experience. Our benefits package includes a range of perks, such as health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, including training programs, mentorship, and career development resources.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we invite you to apply for the Product Principal - Customer Experience position at arenaflex. As a key member of our team, you will have the opportunity to make a meaningful impact, drive business value, and enhance customer satisfaction. Don't miss this opportunity to join a dynamic and innovative organization that values growth, learning, and development. Apply now and take the first step towards an exciting and rewarding career at arenaflex.