[Hiring] Phone and Chat Specialist @Five Star Call Centers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. • Navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. • Follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. • Handle follow-up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers. This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications • 1 year of customer service or customer support experience • 1 year of previous call center or office background experience required • Technical savvy • Previous remote work from home experience a plus • Quick learner and able to work independently • Strong phone and verbal communication skills along with active listening • A background check applicable with state and federal laws is required Responsibilities • Manage large amounts of inbound or outbound calls in a timely manner • Manage multiple chat channels at one time • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Perform Data Entry and Customer Service skills • Be able to navigate online efficiently • Work requests/records received for those requesting to sign up for a shift • Identify customers' needs, research to see if request has credentials needed • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested Compensation • $14 - $14 an hour • Shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance • Work hours - Shifts between 7:00am-7:00pm (CST) • Work Days - Mon-Fri and rotating weekends • Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) • Status - Full Time 40 hours Company Description Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. Apply tot his job Apply To this Job