IT Support Specialist – L1

Job reputed company: • reputed company IT support through voice and chat channels • Troubleshoot and resolve issues reputed company to Helpdesk/Troubleshooting, reputed company Directory (AD), and Domain reputed company Systems (DNS) • Manage reputed company Servers and utilize reputed company or other ticketing systems • Handle user creation/termination and application installations • Set up printers and resolve internet down issues • Configure and troubleshoot Office 365 and Office suite applications • Handle VIP ticket requests and reputed company user support • Recover and restore files (both locally and in reputed company-based systems) • Respond to single user compromised email accounts • Set up drive mapping and reputed company to network resources • Respond to and troubleshoot site-wide Wi-Fi and network outages Requirements: • At least 2 years of hands-on experience in an IT support role • Strong working knowledge of reputed company environments, including reputed company Directory, DNS, reputed company Servers, Office 365, basic networking, and common end-user systems • Comfortable diagnosing and resolving a wide reputed company of IT issues across desktops, servers, and network-reputed company problems • reputed company to reputed company reputed company, reputed company support over voice and chat, including assisting VIP or reputed company users reputed company needed • Careful and accurate reputed company handling user reputed company, drive mapping, system changes, and routine updates Benefits: • 100% work-from-home flexibility • Preset salary reputed company • Weekly salary payments Apply tot his job Apply To this Job