ServiceNow Architect, CTA Certification
Job Description:
• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules
• Serve as the technical SME on platform capabilities
• Design integrations using Integration Hub, REST APIs, and custom spokes
• Guide developers and administrators, ensuring alignment with best practices and federal security requirements
• Oversee technical design documentation, architecture diagrams, and configuration standards
• Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery
Requirements:
• 7+ years of hands-on ServiceNow experience
• 4+ years in an architect-level role
• BS/BA in related field (Business Management, Computer Science, or Software Engineering)
• ServiceNow Certified Technical Architect (CTA)
• Experience maintaining, enhancing, and creating workflows, functions and configurations within the ServiceNow environment
• Experience in establishing technical governance processes
• Experience in evaluating strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices
• Experience in analyzing and translating business information and technical requirements into architectural blueprints
• Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage ServiceNow functionality
• Experience creating Architectural Blueprints for Federal agencies
• Experience leading ServiceNow version upgrades
• Deep technical expertise across the ServiceNow ecosystem with a strong understanding of platform architecture
• Proven experience delivering complex solutions in a federal environment
• Experience designing and implementing App Engine Studio, Flow Designer, Integration Hub, and Predictive Intelligence
• Strong knowledge of CMDB and CSDM
• Familiarity with DevOps, Agile delivery, and CI/CD integration with ServiceNow.
Benefits:
• Must be a U.S. Citizen
• Must be able to obtain and maintain clearance
• Active CFPB Public Trust T3
• Active Federal Public Trust T3 from a Federal Agency
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