**Experienced Full Stack Director, Global Customer Education Services – Web & Cloud Application Development**

**Join arenaflex, a leading provider of cloud-based work management solutions, in shaping the future of customer education and training. As a key member of our team, you will have the opportunity to lead and inspire a growing team of experts in designing and delivering impactful learning experiences to our customers and partners.** **About arenaflex** arenaflex transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact. Our mission is to empower organizations to compete in a transformed world by providing innovative solutions that streamline work processes, enhance collaboration, and drive business growth. **Job Summary** We are seeking an experienced and visionary leader to join our team as the Sr. Director of Global Customer Education Services. As a key member of our Professional Services organization, you will be responsible for leading and inspiring a high-performing team of Learning Experience Designers, Instructional Designers, and Professional Trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. Your primary focus will be on designing and delivering a world-class learning program that spans modalities and skills, developing a global workforce of arenaflex ambassadors with the ability to achieve meaningful change. **Key Responsibilities** * Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions. * Own the development and delivery of learning experiences for all arenaflex products. * Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and Professional Trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. * Be responsible for delivering a world-class learner experience, including learners' journey, programs and offerings, LMS/LXP systems, processes and policies, and digital touchpoints. * Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise. * Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals. * Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base. * Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success. * Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem. * Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community. * Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort. **Essential Qualifications** * Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience. * Excellent collaborator and communicator within and across various levels of the organization. * Strong track record for growing revenue with P&L experience. * Proven leadership skills in motivating and inspiring a team. * Experience designing, managing blended learning and certification programs. * Strong balance of strategic and execution skills. * BA/BS degree required. Advanced degree a plus. * Minimum of 10 years relevant experience. **Highly Desirable Qualifications** * Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc. * Experience creating partner/channel momentum for paid training and certification. * Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT. * Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules. **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team members enjoy a range of benefits, including: * HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees. * Equity - Restricted Stock Units (RSUs) for eligible roles. * Lucrative Employee Stock Purchase Program (15% discount). * 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). * Monthly stipend to support your work and productivity. * Flexible Time Away Program, plus Incidental Sick Leave. * US employees are automatically covered under arenaflex-sponsored life insurance, short-term, and long-term disability plans. * US employees receive 12 paid holidays per year. * Up to 24 weeks of Parental Leave. * Personal paid Volunteer Day to support our community. * Opportunities for professional growth and development including access to LinkedIn Learning online courses. * Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account. * Teleworking options from any registered location in the U.S. (role specific). **Compensation and Benefits** arenaflex provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. California & New York: $189,000 - $264,600 All other US States: $175,000 - $245,000 **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. **Join Our Team** At arenaflex, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At arenaflex, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! Apply for this job