**Experienced Application Supervisor – Learning & Development**

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. We're seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew. **About arenaflex** arenaflex is a global entertainment company that produces and distributes content to over 190 countries. We're dedicated to providing our subscribers with the best possible viewing experience, and our customer service team plays a critical role in achieving this goal. Our L&D team is responsible for developing and implementing training programs that help our customer service representatives provide exceptional service to our subscribers. **Job Summary** As an application supervisor in our L&D team, you will be responsible for managing the development and implementation of training programs for our customer service representatives. This will include creating and maintaining training plans, developing learning content, and facilitating training sessions. You will also be responsible for building and maintaining relationships with our outsourced call center partners and ensuring that they have the necessary resources and support to deliver high-quality service to our subscribers. **Key Responsibilities** * Program management: + Outline, document, and preserve the scope of all local L&D tasks. + Create, music, and preserve task plans. + Develop a trusting partnership with the outsourced call center partners within the region and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches. * Learning content material development / educational layout: + Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. + Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps. + Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to know studies. * Facilitation: + Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer packages for call center trainers. + Educate and broaden call center leaders to co-facilitate the delivery of learning material. * Dealer management and dating constructing: + Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. + Guiding these groups to obtain achievement with the right path, assist, and tasks. + Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on. * Stakeholder management: + Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. + Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. + Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities. **Essential Qualifications** * 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior call middle retailers, rising leaders, and senior chief audiences. * Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports. * Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired. * Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills. * Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail. * Enjoy running in a quick-paced, outcomes-orientated, information-driven environment. * High degree of independence and potential to work and manipulate very own time efficiently. * Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus. **Preferred Qualifications** * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a pass-cultural global environment is a plus. * Revel in content/knowledge management is a plus. * Revel in designing schooling curriculum for service, retail, or call center managers/leaders is a plus. * Enjoy with innovative facilitation gear is a plus. **What We Offer** * Competitive salary: $25 to $35 per hour * Opportunity to work with a global entertainment company * Collaborative and dynamic work environment * Professional development opportunities * Flexible work arrangements * Comprehensive benefits package **How to Apply** If you are a motivated and experienced application supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. **About arenaflex** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees. **Contact Information** To apply for this position, please submit your application to [insert contact information]. We look forward to hearing from you! Apply for this job