**Experienced Customer Service Representative – Remote Call Center**

Are you ready to embark on a rewarding career journey as a customer service representative in a fully-remote work environment? Do you possess exceptional communication skills, a passion for helping others, and a knack for problem-solving? If so, aren'taflex may be the perfect fit for you! As a customer service representative at arenaflex, you will have the opportunity to work from the comfort of your own home, providing top-notch support to borrowers with their private student loans. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals who share our commitment to excellence. **Why Join Our Team?** arenaflex is an employee-driven organization that values open communication, feedback, and growth opportunities. Our management team consists of individuals who have been promoted from within, demonstrating our commitment to internal development and career advancement. As an associate, you can look forward to: * A competitive benefits package, including medical, dental, vision, and life insurance * Advancement opportunities to help you grow professionally * Diverse experience working on arenaflex's various lines of business * The flexibility to work from home (WFH) with company-provided equipment * A dynamic and supportive work environment that encourages collaboration and innovation **Job Summary:** The Customer Service Representative is responsible for providing exceptional customer service to borrowers, ensuring compliance with regulations and company policies. This role requires a high level of professionalism, attention to detail, and effective communication skills. **Essential Duties and Responsibilities:** * Serve as the primary point of contact for borrowers regarding their private student loans * Professionally handle a high volume of incoming calls/make outbound calls * Welcome borrowers to arenaflex where applicable and provide an overview of loan terms, status, and repayment plans; verify repayment terms and enroll borrowers in AutoPay * Provide walk-through of servicing website and enroll borrowers if applicable * Update borrower demographic information * Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues * Resolve customer issues via one-call resolution guidelines and/or escalated processes * Maintain accurate records of borrower interactions and account status in company systems * Collaborate with internal teams to address borrower concerns and ensure timely resolution * Comprehend training material on a variety of topics and share new concepts and content * Adhere to all federal and state laws governing the industry * Adhere to the client Statement of Work standards and company guidelines and policies * Attain all Key Performance Indicators (KPIs) and monthly performance goals **Additional Duties and Responsibilities:** * Perform other duties as required **Essential Qualifications:** * Organization and planning: ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects * Judgment and decision making: ability to apply general rules to specific problems to produce answers that make sense * Innovation and creativity: ability to generate and translate ideas and adapt to change * Teamwork: effectively participate and contribute as a member of a work group * Communication: ability to clearly organize and effectively convey information * Strong active listening skills * Reliability: ability to meet all attendance standards * Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime * Ability to navigate between multiple windows or within web-based applications * Ability to pass a background check * Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department * A dedicated area to work from in your home with Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds * Ability to set up required equipment in your home **Education and Experience:** * High School diploma or GED equivalent required * Associate's degree preferred * Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing * Working knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook **Benefits:** * Dental insurance * Health insurance * Paid time off * Vision insurance * 401(k) * Work from home **Work Environment and Culture:** arenaflex is committed to creating a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals who share our commitment to excellence. **Compensation and Perks:** * $17.00 per hour * Competitive benefits package * Advancement opportunities * Diverse experience working on arenaflex's various lines of business * Work from home (WFH) with company-provided equipment **How to Apply:** If you're ready to embark on a rewarding career journey as a customer service representative in a fully-remote work environment, aren'taflex invites you to apply! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **E-Verify:** arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. **Apply Now:** Apply Job! Apply for this job