**Experienced Customer Support Representative – Chat Operations at arenaflex**

At arenaflex, we're on a mission to revolutionize the automotive industry by providing innovative solutions that drive sales and customer satisfaction. As a Customer Support Representative – Chat, you'll play a vital role in helping our clients achieve their goals by delivering exceptional customer experiences through online conversations. If you're a positive, energetic, and tech-savvy individual who thrives in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a dynamic and forward-thinking company that's passionate about empowering automotive dealers to succeed in today's competitive market. Our cutting-edge technology and dedicated team of experts are committed to helping our clients stay ahead of the curve. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for innovation and customer satisfaction. **Responsibilities** As a Customer Support Representative – Chat, your primary responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing in-depth information about our products and services, ensuring that customers have a comprehensive understanding of our offerings * Narrowing down on appointment information to schedule appointments, ensuring seamless communication between customers and our clients * Capturing customer contact information for lead generation and client review, helping our clients to build strong relationships with their customers * Summarizing interactions based on customer needs for client review, providing valuable insights that inform our clients' sales strategies * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on the latest developments and innovations **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * Previous experience in retail customer service or the automotive industry is preferred but not necessary * Basic internet and window-based computer skills are essential, with a strong ability to multitask and adapt to change * A positive and professional demeanor is crucial, with excellent written and verbal communication skills * Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and sales growth * Previous experience in gaming or a similar field is highly desirable, as it demonstrates your ability to multitask and think critically under pressure **Requirements** To join our team, you'll need to meet the following requirements: * Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST * Possess basic internet and window-based computer skills * Demonstrate a strong ability to multitask and adapt to change * Possess a positive and professional demeanor * Exhibit excellent written and verbal communication skills * Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and sales growth **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and a work-life balance * Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and onsite medical center * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our vision. As a Customer Support Representative – Chat, you'll have the opportunity to work with a talented group of professionals who are dedicated to making a difference in the automotive industry. **Compensation and Perks** We offer a competitive salary and benefits package, as well as a range of perks and incentives that recognize your hard work and dedication. As a valued member of our team, you'll have the opportunity to grow and develop your skills, with access to training programs and career advancement opportunities. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you and explore how you can contribute to our team's success! Apply Now! Apply for this job